IT Support Engineer in Preston

• We provide end-user support via phone, email, portal, and ITSM ticketing systems.
• We manage Joiners, Movers, and Leavers processes.
• We support and administer Microsoft 365, Entra ID, Exchange Online, and Intune.
• We manage Active Directory, Group Policy, DNS, and DHCP.
• We troubleshoot networking issues including VPNs, VLANs, and Wi-Fi.
• We monitor and support servers, storage, backups, and virtual environments.
• We assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions.
• We support ITIL service desk processes, change management, and major incident management.

Technologies:

• Active Directory
• Aruba
• Cloud
• Incident Management
• Support
• ITIL
• ITSM
• Microsoft 365
• MySQL
• SQL
• Security
• TCP/IP
• Ubuntu
• VPN
• VMware
• Veeam
• Windows
• Office 365, We are seeking an experienced and proactive IT Support Engineer to join our IT team in Preston. This is a hands-on role supporting users, infrastructure, cybersecurity, and day-to-day IT operations across a diverse technology environment. We offer the opportunity to broaden experience across infrastructure, cloud services, networking, and security in a dynamic environment, working with technologies such as Windows Server, VMware ESXi, Windows 11, Ubuntu LTS, Dell PowerEdge, HP ProLiant, NetApp, Palo Alto, SonicWall, Check Point, UniFi, Aruba, Veeam, Bitdefender, PRTG, SQL Server, MySQL, IIS, Apache, and WSUS.

• We have experience in Microsoft 365 and Entra ID administration.
• We understand Intune MDM and Conditional Access fundamentals.
• We have experience with Active Directory, Group Policy, DNS, and DHCP.
• We have strong networking fundamentals, including VPN, VLAN, TCP/IP, and Wi-Fi.
• We have knowledge of endpoint security, antivirus management, and EDR concepts.
• We have excellent troubleshooting and customer service skills.
• We have experience working within a structured IT support environment.
• It is desirable to have ITIL Foundation certification.
• Microsoft certifications are desirable.
• VMware experience is desirable.
• Exposure to cybersecurity, SIEM, and MDR solutions is desirable.