Senior Manager, Enterprise Applications

The Senior Manager, Enterprise Applications leads the design, delivery, and support of enterprise-wide application solutions that enable core organizational processes. Reporting to the Deputy Chief Information and Information Security Officer, this role oversees application strategy and operations, manages and develops technical and functional staff, and partners with business stakeholders to ensure solutions meet business requirements, compliance needs, and long-term technology roadmaps. Enterprise applications include platforms supporting human capital, finance/procurement, and other administrative business functions (e.g., Workday, Salesforce, or comparable systems)., Leads Enterprise Application Strategy and Solution Design

• Designs and configures enterprise application solutions to support organizational business processes and requirements.
• Analyzes business needs and translates them into sustainable system designs and configurations.
• Evaluates platform capabilities and limitations and recommends appropriate design approaches.
• Establishes functional standards, governance practices, and design guidelines for enterprise applications.

Manages Application Delivery, Enhancements, and Operational Support

• Manages the end-to-end delivery of application enhancements, upgrades, and configuration changes.
• Oversees functional production support to maintain system stability and reliability.
• Coordinates with technical, integration, and vendor teams to identify and resolve system or data issues.
• Monitors application performance and functionality to identify opportunities for optimization and continuous improvement.

Partners with Business Stakeholders and Leadership

• Works closely with business leaders and stakeholders to understand operational priorities and system needs.
• Serves as a consultative advisor regarding enterprise application capabilities, roadmaps, and best practices.
• Recommends process improvements to increase efficiency, effectiveness, and data quality.
• Communicates system impacts, risks, and trade-offs to both technical and non-technical audiences.

Oversees Team Leadership and Workforce Development

• Manages, mentors, and develops enterprise applications staff.
• Assigns and prioritizes work to ensure alignment with strategic initiatives and operational demands.
• Provides guidance to ensure consistent configuration, documentation, and support standards.
• Evaluates team performance and supports professional development and succession planning.

Ensures Governance, Quality, and Risk Management

• Ensures compliance with enterprise application governance frameworks, documentation standards, and change management practices.
• Reviews functional designs, testing outcomes, and deployments to ensure quality and consistency.
• Identifies risks related to system changes, integrations, or upgrades and escalates issues as appropriate.
• Supports audit, compliance, and data governance activities related to enterprise applications.

Marginal or Periodic Functions

• Oversees data migration, conversion, or remediation activities during system implementations or upgrades.
• Researches emerging enterprise application technologies, tools, and functional trends.
• Participates in vendor evaluations, contract discussions, or implementation planning efforts.
• Supports cross-functional or enterprise-level technology initiatives as assigned.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Knowledge/Skills/Abilities

Strategic Agility

• Anticipates future trends and implications; aligns strategies with organizational goals.
• Anticipates downstream impacts of enterprise application decisions on business operations.
• Aligns system roadmaps with broader organizational strategy.
• Balances immediate demands with long-term sustainability of application platforms.

Managing Vision and Purpose

• Communicates direction and inspires commitment to shared goals.
• Clearly articulates the purpose and value of enterprise application initiatives.
• Aligns team members around vision, priorities, and outcomes.
• Reinforces the connection between application strategy and organizational success.

Decision Quality

• Makes sound decisions using data, experience, and judgment.
• Evaluates trade-offs among cost, risk, and operational impact.
• Makes timely decisions amid ambiguity or competing priorities.
• Uses structured analysis to support configuration and design choices.

Managing and Developing Direct Reports

• Builds team capability through coaching, feedback, and development.
• Coaches staff on business analysis, application configuration, and stakeholder engagement.
• Provides regular performance feedback and development guidance.
• Builds bench strength and continuity within the applications team.

Functional / Technical Skills

• Demonstrates the functional and technical knowledge required for success.
• Applies deep understanding of enterprise application functionality and integrations.
• Guides teams through complex functional design challenges.
• Ensures adherence to functional best practices and standards.

Process Management

• Designs and manages processes to ensure high-quality and consistent outcomes.
• Establishes repeatable delivery and support processes for enterprise applications.
• Identifies inefficiencies and implements process improvements.
• Ensures standardized documentation and change control practices., Principal Business Analyst, Senior Integrations Engineer, Senior Application Analyst, Senior Salesforce Platform Engineer.

Budget Responsibility

Typical Annual Operational Budget Range: $750,000 - $3,000,000, depending on organizational size, number of supported platforms, and scope of responsibility.

Budget areas typically include:

• Salaries and wages for staff
• Enterprise application licensing, subscription, and maintenance costs
• External consulting, implementation, and integration services
• Training, professional development, and certification expenses
• Other administrative and operational expenses related to system support

Decision-Making Responsibility

Autonomous Decisions

• Selection and implementation of ERP system upgrades
• Development of training programs for end-users., The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length., Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

Requires a Bachelor’s Degree in Computer Science, Information Technology, or a related field with 6 years of experience managing technology teams supporting enterprise applications. Demonstrated experience overseeing enterprise applications that support large-scale, transaction-based or highly regulated business processes (e.g., financial, human capital, procurement, billing, or comparable administrative domains). Relevant education or experience may be substituted as appropriate., Master’s Degree in Computer Science, Information Technology, or a related field with at least 2 year(s) of experience in providing functional or operational leadership for enterprise financial, administrative, or resource management systems. Experience managing or owning a major enterprise application platform throughout its lifecycle, including configuration, upgrades, governance, and stakeholder engagement. Experience leading enterprise application teams in a complex, multi-system environment., * Project management certification (e.g., PMP or equivalent)

• IT service management, change management, or process improvement certification
• Enterprise application or platform-specific certifications, A criminal history background check will be required for finalist(s) under consideration for this position., * E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

• Standard office environment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.