Implementation Consultant

The Implementation Consultant I plays a critical role on the Implementation team, focusing primarily on managing and executing add-on installations for our existing client base. This individual will work directly with current customers to assess their needs, configure solutions, and ensure a smooth rollout of additional features or modules. While the primary focus is on current client expansions, the role may also involve leading full implementations for new clients as needed., * Own delivery of implementations for existing and new clients, serving as Project Manager and subject matter expert of products , workflows, and configuration

• Understand client needs and configure solutions aligned to their goals

• Manage project timelines, risks, dependencies, and deliverables including holding other project team members accountable

• Lead client meetings, provide status updates, and provide executive-level communications as needed

• Support Senior Implementation Consultants and IC IIs on complex or cross functional initiatives

• Project management and risk mitigation

• Travel to client sites as needed for go live support

This is a hands-on, client-facing role that requires strong project management skills, technical aptitude, and a commitment to customer success. The ideal candidate is detail-oriented, self-motivated, and capable of managing multiple priorities in a dynamic environment., * Ability to manage multiple projects simultaneously in a fast-paced environment

• Self-starter mentality

• Execution focused delivery and accountability driver

• Comfort working independently while collaborating cross functionally

• Exposure to healthcare organizations and workflows

• Experience supporting or leading software implementations, preferably in a client-facing environment

• Travel to client sites as needed, * Bachelor’s degree or equivalent professional experience (preferred), * 2+ years of experience supporting or leading project coordination, implementation, or client-facing delivery work in a fast-paced environment

• Healthcare experience required

Skills:

• Software implementation methodologies

• Project management fundamentals

• Process analysis and solution configuration

• Strong client communication and presentation skills

• Customer oriented, problem-solving mindset

• Excellent time management and organizational skills

• Resourcefulness and initiative

• Ability to adapt and remain flexible in changing environments

• Excel, Word, PowerPoint, Salesforce

Clearwave Corporation is an innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.