Collaboration Platform Lead

• Lead and direct the collaboration platform team (O365/SharePoint administrators, SharePoint/Web Developer, Web Content Specialist, Collaboration Engineer for classified enclaves), including backlog prioritization, technical review, mentoring, and coordination with the Service Desk and endpoint teams.

• Own the architecture, health, security, and roadmap of the Microsoft 365 tenant(s) and integrated toolsets (SharePoint Online, Teams, Exchange Online, OneDrive, Power Platform), Zoom.gov, Adobe Connect, and the web content management system, ensuring compliance with DISA and DoD guidelines and RMF requirements.

• Plan and govern Microsoft 365 roadmap changes, feature rollouts, and tenant configuration through formal Change Management, proactive monitoring, and preventive maintenance, and coordinate vendor escalations with Microsoft and other providers.

• Provide analysis and recommendations for future platform changes (including JWICS collaboration and any web content platform migration) and platform availability data for the Customer Support Metrics Dashboard and CX Roadmap.

• Lead the engineering design, implementation, and lifecycle of the enterprise endpoint infrastructure: hardened image pipelines, automated provisioning, endpoint management platform architecture (MECM/SCCM, Intune), configuration baselines, and VDI integration across all enclaves.

• Lead the evaluation, cost-benefit analysis, and phased implementation of the Digital Twin capability for network and system modeling; author the Digital Twin Evaluation and Implementation Plan; and establish the practice that every significant change is tested in the digital replica before deployment.

• Lead engineering for AI, automation, and analytics initiatives approved by the Government, including predictive analytics on service data, intelligent automation across support tiers, and integrations with the ITSM platform, and deliver Proof of Concept Reports documenting feasibility, risks, and benefits.

• Conduct market research and produce Market Research Reports and Rough Orders of Magnitude (ROMs) for emerging technologies and proposed solutions to support Government planning and IT Capability Request analysis.

• Bachelor’s degree and a minimum of 10 years of related experience (a Master’s degree with 8 years of related experience, or an additional 4 years of related experience in lieu of a degree, may be substituted).

• Must be a U.S. Citizen.

• Must have an Active Top Secret Clearance with SCI eligibility (favorably adjudicated T5/T5R) to start.

• Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.

• Must possess and maintain a current DoD 8570/8140 IAT Level III baseline certification (e.g., CASP+ CE, CISSP or Associate, CCNP Security, GCED, or GCIH).

• Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.

• Minimum of 10 years of experience in systems or infrastructure engineering for enterprise Windows environments, including lead-engineer responsibility for endpoint or infrastructure programs at 10,000+ device scale.

• Expert knowledge of MECM/SCCM and/or Intune architecture, Windows Server, Active Directory, Group Policy, virtualization (VMware/Hyper-V), VDI, and PowerShell automation.

• Demonstrated experience designing and leading implementation of lab, pre-production, or digital twin environments and formal test-before-deploy practices.

• Experience leading proof-of-concept evaluations, market research, and cost-benefit/ROM development for Government or enterprise decision-makers.

• Extensive experience with DISA STIGs, ACAS/Nessus, RMF control implementation, POA&Ms, and eMASS.

• Experience leading engineering teams, establishing standards, and executing changes through formal Change Management.

• Excellent technical writing, briefing, and stakeholder communication skills; ability to participate in after-hours emergency on-call response.

DESIRED SKILLS:

• Microsoft 365 Certified: Administrator Expert and Teams Administrator Associate; Power Platform certifications.

• CISSP, CASP+ CE, or GCED; Microsoft 365 Certified: Administrator Expert; VMware VCP/VCAP; AWS or Azure architect certification.

• Experience supporting Department of War (DoW), DoD, or Intelligence Community environments across NIPRNet, SIPRNet, and JWICS enclaves.

• Experience applying AI/ML, RPA, or AIOps to IT service management and endpoint operations, including ServiceNow integrations.

• Familiarity with DoD Zero Trust Strategy and Reference Architecture, DoDAF 2.02, DoD ICAM Strategy, and Technology Business Management (TBM).

• ITIL 4 Foundation or Managing Professional; PMP.

• Experience supporting IT Capability Request (ITCR) analysis and governance briefings.

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees., Empower AI is seeking a Collaboration Platform Lead to lead administration, development, and support of the enterprise collaboration platforms of a Department of War agency, serving more than 13,000 users across NIPRNet, SIPRNet, and planned JWICS enclaves. The Lead owns the health, security, and roadmap of Microsoft 365 (SharePoint Online, Teams, Exchange Online, OneDrive), Power Platform development, Zoom.gov and Adobe Connect, and the public web content management system; directs O365/SharePoint administrators, the SharePoint/Web Developer, the Web Content Specialist, and the classified-enclave Collaboration Engineer; ensures DISA/DoD compliance and RMF readiness; and delivers against the Government-prioritized backlog with formal stakeholder acceptance. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.