System Administrator

This position is responsible for the overall success of information technology (IT) services supporting the Jefferson County Communications Center Authority (Jeffcom), it’s member and user agencies, and the citizenry served. Primary responsibilities include providing system management and administration for JeffCom. This is a highly technical position responsible for all aspects of operations and maintenance of public safety systems including: performing installations, maintenance, troubleshooting, and upgrades to ensure optimum performance and reliability of technology.

Supervision Received: Works under the general supervision of the Information Technology Manager.

Supervision Exercised: None. Essential Duties, Functions and Responsibilities: (The duties listed are intended only as illustrations of the various types of work that may be performed, and are in no way construed or perceived to be exhaustive. The employee may also be required to perform additional functions and duties as assigned.) ¬

• Maintain all computer databases to ensure accuracy and efficiency.

• Manage end user configurations and access for efficient 911 call taking and dispatching operations.
• Maintain data files as necessary.
• Maintain knowledge of, comply with, implement and apply Jeffcom’s rules, policies and procedures, and criminal laws and ordinances applicable to the position, as well as remember numerous details of calls received.
• Identify and analyze system and user needs, as well as equipment requirements.
• Troubleshoot technical problems, document anomalies and review error logs. Track open cases/help tickets; work with appropriate vendors on the resolution and prevention of issues.
• Create, update and maintain computer-aided dispatch (CAD) system properties and configurations.
• Manage and maintain system interfaces that connect to CAD.
• Coordinate and participate in system maintenance and upgrades.
• Participate in an on-call schedule rotation providing after hours support as needed.
• Provide training to personnel. With Training Department support, write system and user documentation, including suggesting language for policies and procedures.
• Work with other technical service personnel and outside vendors to maintain CAD-connected services, including Mobile Data Terminals (MDT’s).
• Perform other technology-related duties as needed or directed.
• Maintain professional and effective written and verbal communication skills at all times.
• Consistently provide excellent customer service to all citizens, emergency responders, member and user agencies, vendors, and co-workers.
• Must maintain confidentiality at all times for our citizens, emergency responders, and employees, including Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in a sensitive, information-rich environment.
• Promote a positive, professional image of Jeffcom at all times.
• Participate in public education events as scheduled.
• Complete job-related trainings and continuing education to maintain and expand skills and knowledge as assigned and required.
• Perform multiple tasks simultaneously while remaining detail-oriented.
• Investigate and analyze information/data and draw accurate conclusions.
• Make presentations to public groups, local government representatives, management, and boards.
• Remain calm and effective during emergencies, even during heavy workloads, exercise good judgment, prioritize emergent and non-emergent situations accurately, and obtain and act on information quickly and accurately.
• Maintain regular, predictable, and punctual attendance.
• Work in excess of 40 hours in a work week, as required, including evenings, holidays, and weekends, including being on call, as-needed, and promptly handle urgent calls for service regarding system problems and outages during off-duty hours.
• Work cooperatively with vendors, emergency responders, member and user agencies, and co-workers.
• Perform any additional duties as assigned., Position requires ability to frequently lift/move objects of up to 10 pounds in weight, and occasionally lift/move objects of up to 25 pounds in weight.

Body Positions: This position will involve sedentary, administrative work in an office environment. This position requires ability to sit for extended periods, and frequent pushing, pulling, pinching, gripping, reaching over head, reaching away from body, and repetitive motions. Standing, walking, kneeling, stooping, bending, lifting, and squatting also will be required as necessary to perform the duties of the position.

Vision and Hearing: Use of sensory activities, such as talking, seeing, and hearing, will be required frequently. Position requires close vision and the ability to adjust focus., Work in a restricted access area, typical office environment with other staff speaking on phones and radios in communications center. Occasionally may have to work in server room or other equipment areas that are kept at lower temperatures for periods of time to repair, maintain or replace equipment. Contact with other public jurisdictions and members of private industry. Contact with employees in work unit and in other departments. Work under general supervision with supervisor available to resolve unusual or complex work problems.

• High school diploma or equivalent is required. Bachelor’s degree or equivalent in an information technology-related field from an accredited college or university is preferred.
• Minimum of three (3) years of experience with demonstrated increasing responsibility in computer science including technical support supporting multiple systems.
• Prior experience in a Public Safety operations environment.
• Ability to obtain CCIC/NCIC certification within six (6) months of hire. This includes being able to pass a background check. Ability to remain drug and alcohol free; marijuana use is not allowed, even if medically prescribed.

Required Knowledge, Skills and Abilities:

• Excellent working knowledge of Microsoft Windows, Windows Server, Microsoft SQL Server and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Basic working knowledge of computer networking and SQL databases.
• Familiarity with computer aided dispatch (CAD) software, Geographic Information Systems (GIS) concepts, and ESRI-based software.
• Skill in giving verbal presentations.
• Skill in demonstrating critical thinking and functioning under extreme stress.
• Skill in following complex verbal and written instructions, policies and procedures.
• Skill in communicating with others and to assimilate and understand information in a manner consistent with the essential job functions.
• Skill in communication and interpersonal skills as applied to interaction with coworkers, Board members, the general public, etc., sufficient to exchange or convey information and to receive work direction
• Skill in making sound decisions in a manner consistent with the “Essential Duties, Functions and Responsibilities”.
• Ability to read, write, speak, and understand the English language at a level adequate to perform the duties of the position., Must be able to read, remember and use policies, procedures, criminal laws and ordinances that apply to the position.

Language Ability: Must be able to speak English clearly and concisely to communicate with callers, emergency responders, and co-workers.

Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written or oral form and to solve problems with good judgment and decision-making skills., * High school diploma or equivalent is required. Bachelor’s degree or equivalent in an information technology-related field from an accredited college or university is preferred.

• Minimum of three (3) years of experience with demonstrated increasing responsibility in computer science including technical support supporting multiple systems.

• Prior experience in a Public Safety operations environment.

• Ability to obtain CCIC/NCIC certification within six (6) months of hire. This includes being able to pass a background check. Ability to remain drug and alcohol free; marijuana use is not allowed, even if medically prescribed.

Required Knowledge, Skills and Abilities:

• Excellent working knowledge of Microsoft Windows, Windows Server, Microsoft SQL Server and Microsoft Office (Outlook, Word, Excel, PowerPoint).

• Basic working knowledge of computer networking and SQL databases.

• Familiarity with computer aided dispatch (CAD) software, Geographic Information Systems (GIS) concepts, and ESRI-based software.

• Skill in giving verbal presentations.

• Skill in demonstrating critical thinking and functioning under extreme stress.

• Skill in following complex verbal and written instructions, policies and procedures.

• Skill in communicating with others and to assimilate and understand information in a manner consistent with the essential job functions.

• Skill in communication and interpersonal skills as applied to interaction with coworkers, Board members, the general public, etc., sufficient to exchange or convey information and to receive work direction

• Skill in making sound decisions in a manner consistent with the “Essential Duties, Functions and Responsibilities”.

• Ability to read, write, speak, and understand the English language at a level adequate to perform the duties of the position.

Physical Demands:

Lifting and Carrying:

Position requires ability to frequently lift/move objects of up to 10 pounds in weight, and occasionally lift/move objects of up to 25 pounds in weight.

Body Positions:

This position will involve sedentary, administrative work in an office environment. This position requires ability to sit for extended periods, and frequent pushing, pulling, pinching, gripping, reaching over head, reaching away from body, and repetitive motions. Standing, walking, kneeling, stooping, bending, lifting, and squatting also will be required as necessary to perform the duties of the position., Must be able to read, remember and use policies, procedures, criminal laws and ordinances that apply to the position.

Language Ability:

Must be able to speak English clearly and concisely to communicate with callers, emergency responders, and co-workers.