IT Operations Manager

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units. The summary above was generated by AI

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy., The IT Operations Manager runs day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units. The role is the hands-on owner of our IT tooling, our managed service providers, and the transition of business units onto a common HQ-managed platform., Because Cordance operates across multiple business units, this role balances central standards with each unit’s individual systems, audits, and deadlines. The IT Operations Manager also supplies the evidence and controls that business units need for SOC 2 and other security certifications. Key ResponsibilitiesIT Operations and Support

• Own IT service management across HQ and business units, including ticket quality, escalations, and SLAs with the helpdesk provider (currently 1Path).
• Run joiner, mover, and leaver processes, including provisioning and removing access across Microsoft 365, Google Workspace, AWS, and business applications, working with HR on identity data from Rippling.
• Maintain and keep current the IT Operations Runbook, covering systems, procedures, contacts, and escalation paths.

Endpoint and Security Tooling

• Administer the RMM and endpoint stack, including NinjaOne for device management and SentinelOne for EDR, and keep device inventories reconciled between them.
• Administer email and web security, including Abnormal Security and Cisco Umbrella, across multi-org and EU tenants.
• Enforce agent installation and device compliance on all company-managed devices and follow up with non-compliant users.
• Triage security alerts and integration health issues and route them to the appropriate team or provider.

Infrastructure and Cloud

• Support the AWS landing zone and cloud access for business units and keep its documentation current.
• Manage identity, access, and tenant configuration across Microsoft 365 and Google Workspace environments.

Business Unit Integration and Vendor Management

• Deliver IT and security integration workstreams that move business units from legacy MSPs onto HQ-managed tooling and in-house support.
• Hold MSPs and vendors accountable to deadlines for onboarding, offboarding, and tool removal, and report status and risk to leadership.
• Review and approve MSP invoices and manage hardware procurement with suppliers.

Compliance Support

• Provide device, access, and configuration evidence for SOC 2 and other security certifications.
• Close gaps identified during audits and implement a continuous compliance framework to ensure infrastructure is audit-ready and compliant., * Consistent IT service delivery across Cordance HQ and its business units, including effective management of tickets, escalations, and SLAs.
• Accurate and compliant device inventories across IT and endpoint security platforms.
• Timely completion of business unit IT and security integrations onto HQ-managed tooling.
• Effective management of MSPs and vendors against agreed-upon deadlines and service expectations.
• Reliable identity, access, endpoint, and cloud administration across Cordance environments.
• Timely delivery of technical evidence and remediation of gaps identified through SOC 2 and other security audits.
• Up-to-date IT operations documentation, procedures, contacts, and escalation paths., Provides executive assistance to the COO, CFO, CTO, and senior leadership by managing communications, calendars, meetings, travel, agendas, and action items. Supports finance, HRIS, operations, vendor onboarding, contracts, audits, budgets, IT asset records, systems documentation, and internal policy rollouts. Maintains accurate data and organizational records while coordinating special projects and leadership meetings. The position is fully remote with occasional in-person meeting attendance. Top Skills: AsanaFinancial SystemsGoogle DocsGoogle SheetsGoogle SlidesGoogle WorkspaceHrisIt Asset Management SystemsExcelMS OfficeMicrosoft WordNetSuitePaycomQuickbooksTicketing SystemsVendor/Procurement Portals Players Health

• Strong IT operations and infrastructure management capabilities.
• Hands-on expertise managing identity, access, endpoints, and cloud environments.
• Ability to manage outsourced helpdesk providers, MSPs, and technology vendors against defined SLAs and deadlines.
• Ability to balance centralized IT standards with the needs of multiple business units and technology environments.
• Strong organizational skills with the ability to maintain accurate operational documentation and compliance evidence.
• Ability to communicate clearly with executives, vendors, and non-technical users.
• Strong ownership and follow-through when managing integrations, escalations, security issues, and audit requirements., * 7+ years of experience in IT operations or infrastructure, including 3+ years leading IT operations or managing MSPs.
• Hands-on administration of Microsoft 365 / Entra ID and Google Workspace, including identity, access, and tenant settings.
• Hands-on experience with an RMM platform, with NinjaOne preferred, and an EDR platform, with SentinelOne preferred.
• Working knowledge of AWS and Azure, including IAM, account structure, and landing zones.
• Proven record of managing outsourced helpdesk or MSP contracts against SLAs and deadlines.
• Experience supporting SOC 2 or ISO 27001 audits with technical evidence.
• Experience with M&A integration or running IT across several business units or tenants.
• Clear written communication with executives, vendors, and non-technical users.
• Bachelor’s degree in IT, computer science, or a related field, or equivalent experience.

Preferred Qualifications

• Experience with Abnormal Security, Cisco Umbrella, or similar email and DNS security tools.
• Scripting experience for automation using PowerShell, Bash, or Python.
• ITIL 4 Foundation certification.
• Microsoft 365 Administrator Expert or AWS Certified SysOps Administrator certification.
• Security certification such as CompTIA Security+, CISSP, or CISM.
• Familiarity with GDPR and managing EU data residency across tenants.
• Experience working with a global team, including overlap with India (IST) hours., promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Final candidate must be able to pass a background check.To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices

At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Health and Wellness:
• Comprehensive Health Coverage: Coverage begins on your first day of employment.
• Retirement Savings:
• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• Paid Time Off:
• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• Parental Leave:
• 12 weeks paid leave for all employees.
• Remote Work Support:
• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Holidays:
• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones., 10 Days Ago In-Office or Remote 90K-130K Annually Senior level 90K-130K Annually Senior level Sports Own the end-to-end IT experience for a remote workforce, including help desk vendor management, onboarding and offboarding, hardware and SaaS lifecycle management, budgeting, infrastructure, access controls, cybersecurity fundamentals, compliance, business continuity, and AI enablement. The role also develops documentation, employee training, process improvements, vendor accountability, and remote meeting support while partnering with HR, leadership, Finance, and the CISO. Top Skills: AzureClaudeIntuneJAMFJIRAMfaMicrosoft 365MosyleSharepointSlackSso InStride Health, 124K-138K Annually Senior level 124K-138K Annually Senior level Healthtech * Telehealth Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI. Top Skills: Ai AutomationGoogle WorkspaceHipaaJira Service ManagementKandjimacOSMdmOktaRbacScimSlackSoc 2SsoZohoZoomZoom Phone

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