Software Developer Support Lead

5+ years of development experience, Sql Profiler

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Familiar with at least one front-end unit testing framework

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Familiar with at least one end-to-end testing framework

The Software Developer Support Lead directs a dedicated support team within the Zaner-Bloser Digital Product Development organization, with direct responsibility for keeping the learning software that teachers and students rely on reliable, secure, and well-supported in production. The role sits at the intersection of development and operations - owning defect triage and resolution, deployment coordination, security vulnerability remediation, and codebase maintenance - while providing the technical leadership that turns a distributed support team into a consistent, high-performing function.

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Core Responsibilities:

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Establish and manage the support team by providing guidance, performing code reviews, coordinating deployments, and promoting reliable follow-through

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Work with the build team technical lead and stakeholders to ensure product quality, operational readiness, and clear support ownership

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Triage, debug and address defects originating in production and QA environments and/or delegate as needed

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Maintain code bases by ensuring that packages are up to date and that applications meet current security and supportability standards

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Develop high-quality, testable code

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Ensure that application code adheres to internally adopted patterns and styles, and meets functional, performance, and security requirements

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Participate on an Agile team, contribute to complexity and time estimates, identify risks, and contribute to discussions and commitments

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Work with an array of different technologies; able to multi-task and switch projects quickly

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Leadership and Operating Expectations:

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Provide dependable leadership during deployments and release activities, ensuring appropriate coverage through validation, issue follow-up, and handoff as needed

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Communicate status, blockers, delays, and support risks clearly and early to teammates, QA, and stakeholders

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Help monitor and coordinate response to production alerts, queue or storage warnings, and other operational concerns before they become customer-facing issues

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Drive timely review, prioritization, and remediation planning for critical, high, and medium vulnerabilities in partnership with development and infrastructure teams

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Model strong day-to-day responsiveness, meeting engagement, documentation, and follow-through on commitments, action items, and required administrative or compliance tasks

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\n, Microsoft Azure services

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Preferred experience

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CI configuration such as Jenkins or Azure Dev Ops

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Postman

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In depth Azure experience with storage, functions, message queuing, API Management, app services

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Your first few months will see you working with the digital product team and:

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Building a thorough understanding of our systems and software alongside the technical lead

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Fostering a close working relationship with our IT department to understand infrastructure and other company-wide technology requirements

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Gathering insight from our Customer Experience and Digital Solutions specialists to understand customer needs and expectations

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Collaborating with the product owner and technical lead on a long-term support roadmap