Site Reliability Engineering Manager in United

You will also collaborate closely with SRE leadership in India as part of our global follow-the-sun support model.

• 5-8+ years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering. \n

• 1-2+ years of experience leading, mentoring, or managing engineers. \n

• Experience operating in a player-coach leadership model. \n

• Strong hands-on experience with production incident management and escalation. \n

• Experience with Datadog or similar observability platforms. \n

• Production experience with Kubernetes and Docker. \n

• Strong scripting/programming skills using Python, Bash, PowerShell, Java, or C#. \n

• Experience with Helm, CI/CD pipelines, and deployment automation. \n

• Working knowledge of ITIL processes and Agile methodologies. \n

• Experience with SQL, MySQL, or NoSQL databases. \n

• Strong communication and stakeholder-management skills. \n

• Willingness to participate in PagerDuty/on-call escalation and a global follow-the-sun operating model., * Experience with AWS, Azure, or GCP. \n

• Experience building or scaling SRE teams and on-call programs. \n

• Experience defining and managing SLIs, SLOs, SLAs, and error budgets. \n

• Prior experience in healthcare, fintech, or another regulated industry. \n

• Knowledge of security and compliance frameworks used in regulated environments. \n

• Improve system reliability, resilience, and observability using Datadog or similar tools. \n

• Drive automation, self-healing capabilities, and runbook maturity. \n

• Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC. \n

• Contribute hands-on to technical reviews, tooling, scripting, and automation. \n

\n

Global Collaboration

\n \n

• Partner closely with SRE leadership in India to support follow-the-sun operations. \n

• Represent the US SRE team in cross-functional planning and operational reviews. \n

• Communicate effectively with technical and non-technical stakeholders. \n

\n

Documentation & Compliance

\n \n

• Maintain documentation for incidents, postmortems, runbooks, and operational procedures. \n

• Support adherence to regulated-environment standards including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST. \n

\n

\n