Interaction Designer/User Researcher/Usability Tester

Summary: The DHS Program will provide professional services to support application analysis, architectural design, engineering, development, maintenance, and support. Work includes implementation of Dynamics 365 Customer Engagement, Power Platform (PowerApps, Power Automate, Flow, and Power Business Intelligent (BI)), SharePoint, Office 365, Azure products and Services, Dataverse, Drupal, Confluence, Jira, and ServiceNow. We will provide a team experienced with design, agile software development, project management, technical architecture, engineering and design, continuous integration and delivery, integration, testing, configuration management, ongoing operations and maintenance, and cloud migration.

The Interaction Designer/User Researcher/Usability Tester conducts user research, persona development, IA/interaction design, and usability testing to improve UX and adoption; collaborates with designers/developers; ensures DHS branding and accessibility. The Interaction Designer / User Researcher / Usability Tester is part of a highly collaborative, multi-disciplinary team focused on improving usability, user experience, and driving user adoption and engagement. They are responsible for conducting user research, analysis & synthesis, persona development, interaction design, and usability testing to create products that delight our customers.

Responsibilities:

• Conduct stakeholder interviews, user requirements analysis, task analysis, conceptual modeling, information architecture, interaction design, and usability testing
• Design and specify user interfaces and information architecture
• Lead participatory and iterative design activities, including observational studies, customer interviews, usability testing, and other forms of requirements discovery
• Produce user requirements specifications & experience goals, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale and goals both verbally and visually
• Plan and facilitate collaborative critiques and analysis & synthesis working sessions
• Work closely with visual designers and development teams to ensure that customer goals are met and design specifications are delivered upon
• Designs and develops primarily internet/web pages and applications
• Develops proof-of-concepts and prototypes of easy-to-navigate user interfaces(UIs) that consists of web pages with graphics, icons, and color schemes that are visually appealing
• Research user needs as well as potential system enhancements
• Has familiarity to, or may actually: code, test, debug documents, and implement web applications using a variety of platforms
• Planning, recruiting, and facilitating the usability testing of a system
• Analyzing and synthesizing the results of usability testing in order to provide recommendations for change to a system
• May create such artifacts as Usability Testing Plan, Testing Scripts, and Usability Testing Report

• Bachelor’s degree in a related field.
• Minimum of three (3) years of combined experience in Interaction design, user research, and usability testing.
• US Citizen and ability to successfully complete a government issued background investigation.
• Ability to obtain a Public Trust. Prior Public Trust or Security Clearance, preferred
• Strong analytical and critical-thinking abilities; able to turn ambiguous requirements into actionable plans.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work