AWS Connect System Analyst

A Systems Analyst develops applications; implements software packages, integrates applications, and provides 24x7 application support. Collaborates on all phases of the software development life-cycle (SDLC) with a focus on the application design, development, and implementation phases. Utilizes appropriate development tools and technologies in keeping with the IT architecture.

Focus Areas

• AWS
• AS Connect
• Python language coding
• AWS CDK development
• Azure DevOps
• Git, GitHub
• CI/CD pipeline
• Agentic AI
• React

Duties

• Leads complex software development projects. Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.
• Leads selection and implementation of software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.
• Leads the integration of applications with complex interfaces based on specifications provided.
• Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical. Coordinates maintenance activities which may include release schedules for one or more functional areas.
• Supports the request and analysis phases of SDLC by producing required documentation and estimates; oversees and manages deliverables produced by junior staff.
• Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; oversees and manages deliverables produced by junior staff.
• Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers. Functions as Technical Lead on projects and oversees technical staff; may lead multiple concurrent projects.
• Subject matter expert in multiple business areas, including those relevant to projects and application support assignments.
• Considered a subject matter expert in their technical discipline; mentors and directs junior staff, provides feedback to manager on junior staff performance review. Develops and drives standard practices within their team.

• Required: Bachelor s degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. Experience above minimum may be considered in lieu of Bachelor s degree.

Licenses/Certifications

• Preferred: Two or more professional certifications in specific job-related disciplines.

Related Experience

• Required: Ten years of experience in systems analysis, design, and development.
• Preferred: Twelve years of experience in systems analysis, design, and development.

Knowledge/Skills/Abilities (KSA)

• Required: Expert knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies; leads application of new technologies when appropriate.
• Strong verbal, written, analytical, and interpersonal skills. Frequently presents information to their team and department.
• Develops project plans for small projects; partners with Project Managers to develop project plans for large projects. Assists manager with project scheduling and resource management.
• Creates and reviews technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.
• Expert with the Microsoft Office suite.
• Drives continuous process improvement for SDLC, maintenance, application support, and technology architecture.