Remote Lead Technical Account Manager - VoIP / SIP / Telecoms

Senior Technical Account Manager - SaaS, VoIP, SIP

If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you!

Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services.

The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role.

You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.

• 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology.
• Sound technical knowledge of TCP/IP networking and VoIP technology.
• A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP)
• Demonstrated technical problem solving proficiency Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

Experience Preferred:

• Working technical knowledge of contact centre software / design / functionality
• Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
• Understanding of basic scripting fundamentals
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony, Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years.

Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.