Technical Solutions Engineer Associate, Scaled Solutions

As a part of the Scaled Solutions team, you will work with Google Server Operations and the Data Center Software teams, delivering technical and process solutions that drive operational excellence.

In this role, you will help problem-solve at scale, troubleshooting issues globally by creating innovations in technology, operational processes, and policies. You will focus on resolving workflow execution blockers due to systems and software issues that arise across the supply chain software stack in the course of capacity fulfillment and enablement operations in Google data centers around the world by delivering innovative solutions and drive operational efficiency and cost-savings for Google Cloud.

You will have a mature set of performance metrics and invest in a culture of continuous improvement and operational excellence, having a strong technical background is an important component of the role as we support multiple backend systems with interdependencies., * Diagnose and troubleshoot data center blockers and stakeholder concerns to achieve swift resolution.

• Design, improve, and iterate on internal tools, software, and automated frameworks to streamline the issue management life-cycle.
• Create standardized technical playbooks and processes that enable the Google Server Operations team to manage and resolve issues autonomously.
• Partner with Engineering and Server Operations stakeholders to investigate, identify, and fix the fundamental root causes of negative business outcomes.
• Manage project schedules and timelines while fostering engagement with various cross-functional partners and providing essential business support by participating in weekend on-call duties or assigned work shift rotations.

Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes., * Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

• 2 years of experience troubleshooting and advocating for customers’ needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.

Preferred qualifications:

• 2 years of experience with 2 or more of the following: Web Technology, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience in technical consulting on supporting enterprise customers with high service-level objective and service-level agreement requirements.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
• Experience owning a full life-cycle of technical projects including design, development, maintenance, and driving long-term improvements.
• Experience developing backend applications or shell scripts., Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Finland: €58000 - €59000 (EUR) + 15% bonus target + equity + benefits

Ireland: €68000 - €69500 (EUR) + 15% bonus target + equity + benefits

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle’s EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.