Application Support Advisor

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for an Application Support Advisor to provide essential technical support to front-line teams, ensuring systems and applications are used effectively and efficiently.

This role plays a key part in maintaining operational performance by managing system queries, supporting upgrades, and ensuring data accuracy across platforms. You will act as a central point of contact for support requests while working closely with internal teams and third-party providers to deliver high-quality service and continuous improvement.

Role Responsibilities:

-Provide technical support to front-line teams, managing a ticketing system and ensuring timely triage and resolution in line with SLAs.

-Build, configure, and deploy PDAs for engineering teams, supporting system upgrades and ensuring smooth implementation.

-Act as a data gatekeeper, managing the creation, update, and integrity of system records in line with approval and audit requirements.

-Investigate and resolve business queries, including technical issues and user training support, while maintaining accurate documentation.

-Collaborate with internal teams and third-party providers to prioritise workloads, maintain operational performance, and support mobilisation activities

Strong IT skills with the ability to navigate multiple systems effectively

-Excellent organisational skills with the ability to prioritise workload & strong attention to detail and accuracy in data management

-Ability to communicate effectively with stakeholders at all levels

-Problem-solving mindset with a logical and proactive approach

-Customer-focused with a commitment to high service standards with a positive, enthusiastic “can-do” attitude

Desirable:

-Experience working within an engineering or facilities management environment

-Knowledge of Maximo or similar CAFM/asset management systems

-Experience supporting field-based teams or engineers

-Experience with system testing, upgrades, or device configuration (e.g. PDAs)

What’s in it for you?

-Opportunity to play a key role in supporting operational systems and engineering teams

-Exposure to a collaborative and customer-focused working environment

-A supportive culture focused on performance, development, and continuous improvement