Help Desk Technician I

system.Provide support for store operations technology, including timekeeping systems and back-office applications.Train users on basic computer functions, applications, and security best practices.Install and configure laptops, desktops, printers, mobile devices, tablets, and peripherals.Manage user accounts and permissions within Active Directory and Microsoft 365.Escalate complex or unresolved issues to senior technicians or IT management.Adhere to IT policies, security standards, and compliance guidelines.Assist with technology setup and onboarding for new employees.Communicate proactively with users regarding the status of their requests and confirm issue resolution.Provide rotating help desk coverage, including possible nights and weekends, and respond to emergency calls when required (may include onsite support).Contribute to additional IT projects, tasks, or initiatives to support organizational, goalsQualificationsHigh school diploma or equivalent required; Associate degree in, Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support to Holiday’s c-store locations and other internal teams for hardware, software…

• 3 days ago

Information Technology or equivalent professional experience, preferred.1-2 years of experience in IT support, help desk, or retail technology support roles.Working knowledge of computer systems, networks, printers, and peripheral devices.Experience installing, configuring, and supporting operating systems on laptops and tablets (preferred).Proficiency with Microsoft Office Suite.Strong troubleshooting skills with the ability to think quickly and adapt to changing situations.Professional, customer-focused approach with clear and effective communication skills.Skilled in prioritizing tasks, managing time efficiently, and handling multiple requests simultaneously.Detail-oriented, self-motivated, and eager to learn and grow professionally.Able to work independently as well as collaborate effectively within a team environment.Must be able to travel to store locations within Salt Lake, Utah, Davis, and Tooele counties as needed.Maintain a valid Utah driver’s license and a clean driving record.Demonstrate excellent customer service and interpersonal communication skills when working with technical and non-technical staff.Strong problem-solving ability with attention to detail and a friendly, approachable demeanor.Why Holiday Oil?A stable, respected Utah company with over 60 years of growthA collaborative environment where your work directly contributes to the company’s successStrong values rooted in safety, quality, and integrityOpportunities to grow your career within the Holiday Oil familyIf you’re ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.Apply Today!Job Posted by ApplicantPro

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