IT Solution Architect

We are looking for a talented IT Solution Architect - Airline Operations who can translate operational business needs into reliable, secure, maintainable and cost-effective IT solutions. You will act as a trusted bridge between business stakeholders, delivery managers, service delivery teams, suppliers and Lufthansa Group IT teams, helping to keep our daily airline operations running reliably. And that could be you! Curious what your responsibilities would look like?

• Translate business and operational requirements into pragmatic IT solution designs for airline operations applications and services.
• Provide architectural guidance throughout project intake, pre-study, RFI/RFQ/RFP, implementation, testing, service introduction and operational handover.
• Support delivery managers and project teams with technical analyses, impact assessments, integration choices, non-functional requirements and risk mitigation.
• Ensure solutions are resilient, secure, supportable, scalable and aligned with the Brussels Airlines business context and Lufthansa Group standards where applicable.
• Act as the technical point of contact for operational applications during incident, problem, change and release management processes.
• Create and maintain clear technical and operational documentation, including solution designs, interface descriptions, support models, operational procedures, knowledge articles and handover documentation.
• Coordinate with suppliers, internal IT teams, the service desk, infrastructure and security teams, Lufthansa Group enterprise architecture and business subject matter experts.
• Help define monitoring needs, support responsibilities, escalation paths, access models, disaster recovery expectations and service acceptance criteria.
• Identify recurring issues, technical debt, documentation gaps and opportunities for simplification or automation.
• Support initiatives from intake and pre-study through implementation, testing, go-live, hypercare and handover to the run organisation.

Sounds good? Then please continue reading!

Where do you land?

You’ll be part of IT / Business Systems Management Operations, working at the intersection of project delivery and operational service ownership. During projects, you will safeguard the technical coherence and operational readiness of solutions. During the run phase, you will help maintain service stability and ensure applications remain fit for purpose in the airline operations environment.

You will report directly to our Business Solutions Manager Operations.

• You have at least five years of relevant experience in IT solution design, technical application support, service delivery, business systems management or project delivery.
• You have a strong understanding of IT solution architecture principles, including application landscapes, data flows, interfaces, environments, lifecycle management and solution maintainability.
• You can analyse business needs and translate them into functional, technical and non-functional specifications.
• You understand integration concepts such as APIs, file exchanges, middleware, messaging, authentication, authorisation and environment connectivity.
• You have experience with incident, problem, change, release, request fulfilment, service transition and operational support processes.
• You can produce clear, high-quality technical and operational documentation for project delivery and live service support.
• You understand security, access management, compliance, auditability, monitoring, business continuity and disaster recovery principles.
• You are comfortable working with external suppliers, managed service providers and internal technical teams in a multi-stakeholder environment.
• You communicate fluently in written and spoken English. Knowledge of Dutch and/or French is an asset.
• You think analytically and can turn complex technical and operational topics into clear decisions, options and recommendations.
• You communicate in a structured way and adapt the level of detail to your audience.
• You take ownership and follow topics from design through implementation and handover to live service stability.
• You work constructively across teams, share knowledge and build alignment between project and run organisations.
• You understand the impact of IT services on punctuality, safety, compliance, crew and ground operations, and customer experience.
• You balance business needs, group standards, costs, risks and operational urgency with sound judgement.
• You remain calm, structured and solution-oriented during incidents, escalations and operational disruptions.
• You work accurately and ensure that documentation, access models, support instructions, handover packs and escalation paths are complete and usable.
• Experience with airline operations or a similarly time-critical operational domain is seen as an asset.

• An attractive salary, in line with your experience and competences, with a flexible reward plan that allows you to further optimize part of your salary
• A company car + charging card or mobility budget
• CLA90 bonus and profit sharing when collective targets are met
• Meal-vouchers and eco-vouchers
• Representation allowance and home working allowance
• Mobile phone with subscription & laptop
• Health insurance for you and your family at favourable rates
• Pension insurance, including insurance coverage of 2 years in case of long-term illness
• “Benefits at work” employee discount platform
• 27 vacation days (20 + 6 ADV + 1 extra legal) + extra seniority holidays

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 18 across Sub-Saharan Africa.

As proud ambassadors of Belgium, we bring the world to Belgium and the best of Belgium to the world: from collaborations with Michelin-starred Belgian chefs to our Belgian Icon aircraft adorned with national legends, we celebrate creativity and the amazing things our country has to offer. Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings. Ranked number 4 in 2025 in Randstad’s Employer Brand charts, we are driven by passion, ownership, team spirit, excellence and respect: values that make the difference every day for our company, for our guests and for each other.