Remote 2nd line Technical Support Advisor OOH

and remote support tools. Understanding of ITIL processes and best practices. Excellent communication skills and a customer-focused approach. Desirable CompTIA or Microsoft certifications. Experience with hosted telephony platforms such as Horizon, Wildix, LG or Evolve IP. Why Focus Group? Focus Group supports over 30,000 businesses across the UK and is one of the country’s fastest-growing technology providers. With over 1,000 employees, we’re committed to innovation, exceptional service and investing in our people. If you’re looking for a role where you can make an impact, solve technical challenges and deliver outstanding customer support outside standard business hours, we’d love to hear from you.