Telecom Analyst Associate

Under general direction: assists with the management of telecommunication networks; assists with testing and analyzing network facilities, control software, routers, switches, lines, modems, adapters, and servers; assists with routine installation and support of LANs and/or WANs; performs technical analyses of software and hardware to ensure efficient operation; helps monitor data traffic and controls network performance; helps resolve basic technical problems related to network failure/integrity, * Assists with basic analysis, operation, administration, and troubleshooting of owned and leased networks and systems; under general direction performs technical analyses of network software and hardware; helps resolve basic technical problems.

• Learns and adheres to policies, procedures, standards, codes, and regulations relevant to assignments. Pursues Zero Harm.
• Develops knowledge of AEP networks, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
• Under general direction of more experienced employees prepares cost estimates for routine engineering assignments; documents project work; performs routine network assignments.
• Reviews and adheres to approval processes as part of change management, incident management, and trouble response scenarios. Follow standard workflow for routine analysis or operational procedures.
• Learn AEP’s organizational structure and the specific role and responsibility of one’s organizational unit., The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Education: Bachelor’s degree in engineering, engineering technology, computer science, telecommunications, or related field of study or Associate’s degree in field mentioned above with 2 years of relevant work experience or HS diploma/GED with 4 years of relevant work experience required.

Experience: No additional experience beyond what is listed above is required.

Licenses/Certifications: Valid Driver’s License is Required

OTHER REQUIREMENTS:

• Possess entry to basic level knowledge of communications technologies and inter-networking principles.
• Demonstrate competency in analytical techniques necessary to handle basic assignments. (e.g., by dividing the problem into component steps, and performing the analysis necessary to complete each step.)
• Exhibit fundamental understanding of pertinent telecom equipment, materials, systems and business processes·
• Use initiative in looking for opportunities and presenting new ideas and new approaches.
• Communicate effectively, both verbally and in writing.
• Demonstrate the ability to be a team player· Relates to people in an open, friendly and sincere manner.
• Use initiative in looking for opportunities to increase job knowledge and technical skills.
• Develop decision making skills under guidance of higher-level employees.

Core Competencies: Continuous improvement, team player, assume positive intent, safety first focus, continuous learning, professionalism.

At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!