System Administrator at Washington, DC

We are seeking a Level 1 System Administrator to provide onsite technical support for end users and office systems. The ideal candidate will have hands-on experience with Windows 11 installation, basic desktop and hardware troubleshooting, and support for collaboration platforms such as Microsoft Teams, OneDrive, and SharePoint. Familiarity with AV conference room support and Zscaler is also important for success in this role. Key Responsibilities Perform basic Windows 11 installation, setup, and configuration on desktops and laptops Provide Level 1 technical support for end-user systems and workplace technology Troubleshoot issues related to Microsoft Teams, including user access and basic functionality problems Support and troubleshoot AV conference room systems, including Xfinity-related connectivity or conferencing issues Resolve OneDrive sync issues and assist users with file access problems Provide basic support for SharePoint, including access, sync, and usage-related issues Assist with Zscaler-related user connectivity and access troubleshooting Perform basic hardware troubleshooting for desktops, laptops, peripherals, and related devices Escalate unresolved issues to higher-level support teams when needed Document incidents, resolutions, and support activities accurately

Experience with Windows 11 installation and basic system configuration Strong troubleshooting skills in a desktop support or system administration environment Hands-on experience supporting: Microsoft Teams OneDrive SharePoint AV conference room technology Basic understanding of Zscaler Experience with hardware troubleshooting Good communication and user support skills Ability to work onsite 5 days a week in Washington, DC Preferred Qualifications Prior experience in Level 1 IT support, desktop support, or junior system administration Experience supporting office collaboration and conferencing environments Ability to manage multiple support requests in a fast-paced environment