Associate IT Support Specialist

Responsible for supporting providers, clinicians, and business professionals by improving work processes through technology solutions. This position provides accurate and timely support services for consumer devices. This role installs, configures, and troubleshoots consumer-based hardware, software, and peripherals. In addition, this position interfaces directly with customers on behalf of other technical teams and provides local or remote support and troubleshooting. Additionally, this role assists with evaluations and recommendations of vendor packages and implements approved software. Responsibilities for this role include participating in on-call duties, using a personal cell phone for communications, working periodically on weekends and nights, and traveling between locations as required.

• Communicates with consumers to provide solutions to technical problems.
• Supports audio-video technology at a basic level.
• References centralized AIT Field Operations knowledge bases.
• Performs basic level repairs for company devices.
• Works with designated information technology vendors for support.
• Meets the standard service level agreement (SLA) for incidents and requests.
• Leads projects and special initiatives within allotted timeframes.
• Follows and maintains AIT standard operating procedures for field operations.
• Performs preventive maintenance on authorized company devices.
• Works with enterprise AIT technical and business support teams as required.
• Installs consumer-based hardware and software on devices and operating systems.
• Provides detailed descriptions within internal service ticket system.
• Follows AIT standards for devices and software.
• Performs other duties as assigned.

• Basic working knowledge of various Internet Browsers. [Required]
• Familiarity with Microsoft Office suite. [Required]
• Familiarity with current Microsoft and Mac operating systems. [Required]
• Basic familiarity with device imaging processes. [Required]
• Basic knowledge of mobile devices hardware. [Required]
• Familiarity with projects and time tracking. [Required]
• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision. [Required]
• Basic knowledge of workstation management software. [Required]
• Familiarity with common peripherals and accessories. [Required]
• Basic working knowledge of best IT security practices. [Required]
• Basic understanding of IT network hardware, software, and general concepts. [Required]
• Experience working in a Healthcare environment. [Preferred]
• Experience working in a consumer centric environment. [Preferred]

Education:.

• High School Grad or Equiv [Required]
• Associate [Preferred]

Field of Study:

• in computer technology

Work Experience:

• 1+ experience in the desktop environment. [Required]

Licenses and Certifications:

• CompTIA A+ Certification (COMPTIA-A+) [Required] OR
• CompTIA Network+ [Required] OR
• CompTIA Security+ Certification [Required] OR
• Cisco Certified Network Associate (CCNA) [Required] OR
• AWS Certified Cloud Practitioner (AWS-CCP) [Required] OR
• Certified in Cyber Security (ISC2 CC) [Required] OR
• Microsoft 365 Certified: Endpoint Administrator Associate (ENDPOINT ADM) [Required] OR
• Microsoft Certified: Fundamentals series (Cloud, Azure, AI, Data, Security etc.) (FUNDAMENTALS) [Required] OR
• Microsoft 365 Fundamentals (MS 365) [Required]

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.