Technical Support Manager

Bring your energy to Aggreko as Technical Support Manager based in Europe (flexible location). You’ll lead and evolve our Technical Support Desk (TSD), ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as Technical Support Manager:

• Deliver Technical Support Excellence: Own the accurate and timely delivery of technical support across the business. Triage, measure, review and act on support needs to enable teams to achieve growth, revenue and EBITDA targets.
• Lead Compliance & SME Expertise: Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD). Support safe, compliant operations across our product and accessory portfolio.
• Drive Data & Digital Adoption: Champion Aggreko Connect and data acquisition, enabling data-led decision making. Support optimisation tools (e.g. Agem) to ensure correct solution sizing and strengthen technical confidence across the business.
• Evolve Support Capabilities: Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
• Develop Capability & Customer Outcomes: Build technical knowledge across teams, supporting product education, application development and early-life issue resolution. Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

• An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions
• Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR)
• Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets
• Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes
• A collaborative communicator, able to connect SMEs, sales teams and operational stakeholders across regions

• A key leadership role with the opportunity to shape technical support strategy across Europe
• Exposure to innovative technologies, including AI-driven support tools and connected solutions
• Competitive salary, bonus and benefits package, with opportunities for career progression
• A collaborative, purpose-driven environment focused on delivering sustainable energy solutions
• Ongoing training, development and access to global expertise within Aggreko