SAP Sustainment Operations Lead - U.S. Citizenship Required

CGI Federal is seeking a Sustainment Operations Lead to oversee postdeployment operations and longterm support for the CIBS (Core Integrated Business Solutions) platform, the delivered solution for a large DHS program. This modernized, SAPbased financial management system supports a large federal civilian agency.

The Sustainment Operations Lead ensures stable production operations, continuous improvement, regulatory compliance, and effective coordination across functional, technical, and program teams. This role maintains system reliability, supports end users, manages enhancements, and ensures operational readiness in a missioncritical environment. Responsibilities include partnering with developers and test engineers on build, deployment, packaging, and release activities. The role is customerfacing, facilitating change control meetings, documenting approvals, maintaining configuration management artifacts, and preparing reports.

This position is located in our Fairfax, VA office; however a hybrid working model is acceptable. You will be required to be in our Fairfax, VA office a minimum of two days per week., Develop and implement configuration management processes, including identification, control, audits, and release management. Lead daytoday sustainment operations for the SAP financial solution, ensuring availability, security, performance, and data integrity. Manage incident, problem, and change workflows in alignment with agency governance and ITIL practices. Coordinate crossfunctional triage with SAP technical teams, functional SMEs, interface partners, BASIS administrators, and the cloud hosting provider (NS2). Build and manage a Program Service Desk, including staff oversight. Support program strategy development for sustainment services. Direct SAP releases, enhancement packages, security updates, and break/fix deployments. Maintain configuration baselines and ensure adherence to SAP transport procedures. Serve as the primary sustainment point of contact for agency leadership and stakeholders. Capture, prioritize, and refine enhancement requests. Ensure compliance with federal financial policies, accounting standards, A123 internal controls, FISCAM, and audit readiness requirements. Support annual audits by maintaining clear, traceable operational documentation.

U.S. citizenship and successful completion of the CGI background check; ability to obtain and maintain a DHS EOD/Public Trust clearance. 12+ years of experience in development, configuration management, and/or production operations. Bachelors degree in Engineering, Computer Science, Information Systems, Mathematics, Business, or a related field. Experience in Agile, DevSecOps, or continuous improvement sustainment models. SAP sustainment or operations experience, ideally in federal financial environments; strong knowledge of SAP support, transport and release management, and defect remediation. Experience with configuration and release management across multiple applications. Strong communication and stakeholder management skills. Experience coordinating across complex multicomponent environments. ITIL certification or equivalent.

Desired qualifications: Experience supporting SAP systems for federal agencies. Understanding of federal financial processes (general ledger, funds management, budget execution, procurement, grants, cost management). Knowledge of SAP S/4HANA or modernization from ECC to S/4HANA. Experience supporting hybrid cloud or FedRAMP environments. PMP certification. Familiarity with federal financial modernization initiatives (FSM)., * Communication

• Configuration management
• Release Management
• PMI Project Management Prof
• SAP S/4HANA
• Stakeholder management

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $143,500.00 $310,700.00.

CGI Federal’s benefits are offered to eligible professionals on their first day of employment to include:

Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and well-being programs

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.