System Support Analyst

• Monitor and complete CAPA (Corrective and Preventive Action) items, coordinating access management and account secret rotations, supporting operational needs, initiating change requests, generating usage and change metrics, and maintaining validation documentation.

• Utilize Jira tools to track tasks, , ensure requirements, tasks are accurately captures, and use ServiceNow to capture and timely resolution of service-related issues. *

• Monitor and complete CAPA items, including: Access management and periodic access reviews Coordination of account secret rotations
• Maintain and update validation documentation to ensure alignment with regulatory and quality standards.
• Provide operational support to the Magno.ai team across service workflows

System Support Analyst needs 1-3 years experience. Needs digital health software and data systems, * Familiarity with CAPA processes, access control, and change management. Knowledge of validation documentation practices and audit requirements.

• Proficiency in Jira or similar task management tools. Strong analytical skills and experience with metric reporting tools.
• Excellent communication and coordination abilities.
• Ability to work independently and collaboratively across technical and operational teams., Access Control, Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Change Management, Change Requests/Orders, Communication Skills, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Healthcare Software, Metrics, Operational Support, Organizational Skills, Quality Metrics, Regulations, ServiceNow, Systems Administration/Management, Systems Analysis, Time Management, Validation Documentation