Technical Support Engineer

• Ensure all prebuilt and preconfigured solutions, systems, and hardware are configured and set up in line with manufacturer, IT, and cyber best practices.
• Provide responsive, hands-on support for our field-based engineers, systems, and customers.
• Provide commissioning support for our professional services team.
• Maintain documentation for processes, systems, assets, and credentials.
• Help transition legacy systems to new solutions.
• Preconfigure and prebuild security and IT systems before they ship to customer sites, including networks, servers, workstations, and a variety of IoT devices.
• Carry out FAT testing of systems and solutions in our Manchester facility.
• Work with customers to extract requirements and data from existing systems, design migration methodology, and migrate information into new systems in the required formats.
• Provide remote technical support via service desk, telephone, and out-of-hours support for field-based engineering teams.
• Support platform, system, and security upgrades on customer, hosted, and maintained systems.
• Create and maintain documentation for systems and processes.

Technologies:

• Hardware
• IoT
• Support
• SQL
• Security

More:

We are a small, agile team that values collaboration and impact. This is a hands-on role that goes beyond traditional support, offering direct involvement in new solutions and physical hardware. You will work across systems that matter to the business, supporting preconfiguration, testing, commissioning, remote support, upgrades, and documentation in our Manchester facility and for customer sites.

• Good understanding of IP networking, switches, firewalls, routers, and VPNs.
• IT support or helpdesk experience.
• Experience with patching, system upgrades, and remote access support.
• Strong communication skills and a self-driven approach.
• Experience with FAT testing.
• Familiarity with SQL or database technologies.
• Experience integrating platforms and systems.
• Active certifications in relevant security, IT, or networking areas.
• Self-motivated and proactive.
• Strong analytical and problem-solving mindset.
• Comfortable working in a dynamic, small-team environment.
• Holds a full UK driving licence and has access to own transport.