Scrum Master

Our Live Platforms team is our development ‘fast lane’ making production releases at the end of each two-week sprint. The team are responsible for

• Setting up new customers with any agreed customisations.
• A pipeline of customer-driven enhancements.
• Priority bug fixes and security patches.
• 2nd line technical support (dedicated support engineer part of the team)

Our AI development team is responsible for new and existing AI capabilities in our platform including our patient assistant, CompanionAI and our clinical scribe. The team is small but growing rapidly and will need your support to manage that growth without compromising velocity.

Roles & Responsibilities

• Act as an agile coach for both delivery teams and stakeholders, encouraging adoption of the agile core values and principles.
• Facilitate agile ceremonies including story refinement, sprint planning, daily stand-ups, sprint demos and retrospectives.
• Collaborate closely with our Product team and Client Programme Lead to groom the backlog and plan each production update.
• Use agile metrics (cycle time, velocity, burn-up/down charts) to track progress and promote transparency.
• Apply AI tools responsibly to deliver productivity benefits while maintaining full oversight.
• Assume responsibility for the Live Platform, including authority to review and challenge contributions from other teams that fail to align with agreed Quality Standards.
• Manage triage of Live Platform issues, arbitrate over prioritisation and escalate difficult issues to the senior technical team.
• Support the recruitment and training of engineers as we grow the team.
• Manage 2nd line support for technical issues as per the Global support Standard Operating Procedure.
• As we grow, help plan out how we’ll evolve Live Platforms to support our deployments in other timezones.

• Strong problem-solving techniques and sound technical judgement.
• Excellent interpersonal, coaching, and facilitation skills.
• A good understanding of the software development lifecycle and agile delivery.
• A strong drive to continue learning and improving, both personally and within the team.
• A great work ethic, and above all, enthusiasm and a desire to do well.

Requirements

Essential

• Proven experience as a Scrum Master or Agile Coach supporting multiple delivery teams.
• Strong facilitation skills with the ability to create collaborative environments and develop self-organizing teams.
• Practical experience with JIRA, Confluence, and related agile delivery tools
• Experience managing releases, regression testing and promoting a strong testing culture within a team.
• Strong communication and stakeholder management skills, comfortable reporting progress and risk to leadership.
• Experience managing production incidents and handling reactive support requests.
• Proficient in written and spoken English.

Desirable

• A recognised Scrum Master certification (e.g. CSM, PSM).
• Several years’ commercial experience as a developer
• Experience working with distributed or remote teams across time zones.
• Experience with Git and CI/CD pipelines, and championing best practice code review.
• Exposure to regulated software development in healthcare, especially international standards such as ISO9001, ISO27001 and ISO13485.
• An interest in health tech and improving patient outcomes through software.

• Competitive salary of up to £75,000 per annum, depending on experience
• Opportunities to build skills and progress within a growing digital health organisation
• Private medical insurance
• Enhanced parental leave
• Enhanced sick leave
• Pension scheme