Professional Services Engineer - Backup

• Lead technical delivery across SMB and enterprise customer projects
• Deploy and implement enterprise backup and data protection solutions
• Work with customers to implement agreed solution designs
• Troubleshoot complex technical issues during implementations
• Manage escalations with vendor support and engineering teams
• Produce HLDs, LLDs, as-built documentation and other technical documentation
• Act as a technical point of escalation internally and externally
• Support Account Managers and Technical Pre-Sales where required
• Take ownership of customer projects through to successful completion

This is not a BAU backup administration role. They need someone with several years of hands-on deployment and implementation experience who is comfortable taking ownership of customer-facing technical projects., * Strong hands-on experience deploying and implementing enterprise backup and data protection solutions

• Experience with technologies such as Commvault, NetBackup, Veeam, Rubrik, Druva or Zerto
• Previous Professional Services or customer-facing technical delivery experience
• Experience delivering solutions from design through to implementation
• Comfortable independently owning technical deployments and customer projects
• Strong troubleshooting capability
• Experience working with Statements of Work, HLDs, LLDs and technical documentation
• Strong customer-facing communication skills with both technical and business stakeholders
• Good understanding of wider infrastructure including networking fundamentals, DNS, datacentres and virtualisation
• Exposure to VMware, Hyper-V, Nutanix, Azure, AWS, Microsoft 365, Linux or PowerShell would be beneficial

Benefits include investment in training and development, 25 days’ holiday plus an additional day for your birthday, early Friday finishes in July, enhanced maternity and paternity policies, holiday carry-over options and health insurance.

This opportunity would suit an experienced Backup, Data Protection or Professional Services Engineer who wants to remain technically hands-on while taking ownership of enterprise customer deployments., * Active Directory (Line)

• Communication Skills (Key)
• Customer Service
• Information Technology Education
• Infrastructure Management
• Microsoft Office Applications
• Microsoft Windows OS (Win)
• Networking Skills (Wan)
• Next-Generation Firewalls
• Windows Server Administration (Tcp)

VIQU has partnered with a specialist data protection services provider that continues to grow its customer base. They are looking for an experienced Professional Services Engineer to join their Projects and Professional Services team, delivering and implementing enterprise backup and data protection solutions for customers from initial design through to completion.