Admissions Technology Manager job in Atlanta

Reporting to the Director of Admissions, the Admissions Technology Manager supports the Office of Admissions by managing, optimizing, and troubleshooting admissions technology and data systems. The position reviews and maintains data within CRM, Banner, and Slate develops rules, workflows, reports, and system configurations collaborates with technical and non-technical stakeholders and helps ensure admissions platforms are accurate, efficient, secure, and aligned with enrollment and business needs. This position may be required to work occasional evenings and weekends.

NOTE: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire. This position does not offer sponsorship for employment visas.

Responsibilities

• Troubleshoots issues within admissions systems and communicates solutions to users in a timely manner.
• Reviews, validates, and maintains admissions data within Slate, CRM Recruit, Banner, and related systems.
• Creates, tests, and maintains Slate rules, workflows, queries, reports, forms, and other configurations to support admissions operations.
• Assists with optimization and configuration of admissions software platforms to meet the needs of the Office of Admissions.
• Diagnoses and resolves admissions software, data, integration, and user-access issues.
• Interfaces with University IT services and external technology partners on behalf of Admissions to resolve system issues.
• Performs and coordinates admissions system maintenance and production improvements, including approved patches and updates.
• Monitors data quality and works with staff to correct inaccurate or incomplete information within admissions systems.
• Collaborates with technical and non-technical stakeholders to develop and maintain efficient admissions technology solutions.
• Develops and updates reports to support recruitment, application processing, enrollment, and yield strategies.
• Provides training, documentation, and technical support to Admissions staff on systems and business processes.
• Submits and coordinates updates to admissions-related webpages and digital content as needed.
• Provides a high level of customer service to internal team members, campus partners, students, and prospective families.
• Supports the Admissions Leadership team with technology, data, reporting, and process-improvement initiatives.
• Demonstrates the ability to work proactively, independently, and in a solution-focused manner.
• Performs other job-related duties as assigned., All employment processes and decisions, including but not limited to hiring, promotion, and tenure, shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for all such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the individual is being considered. At the core of any such decision is ensuring the institution’s ability to achieve its mission and strategic priorities in support of student success.

• Bachelor’s degree required.
• Minimum of 1-3 years of experience working with admissions software and/or student information systems within a higher education or secondary education environment.
• Experience working with students in a college, university, or secondary education setting.
• Demonstrated experience with admissions technology platforms such as Slate, CRM Recruit, Banner, or comparable CRM/student information systems.
• Proficiency in Microsoft Office and Canva.
• Excellent organizational, analytical, communication, and problem-solving skills.
• Must be able to work occasional evenings and/or weekends as needed.

Preferred Qualifications

• Experience with CRM systems Slate experience strongly preferred.
• Experience creating Slate rules, workflows, queries, reports, and forms.
• Experience with Banner or a comparable student information system.
• Experience supporting admissions or enrollment management technology and business processes., * Excellent data management and software navigation skills.
• Ability to maintain accurate records and data within databases and student information systems.
• Ability to write rules in Slate and create workflows that support admissions business processes.
• Knowledge of CRM Recruit, Slate, Banner, Canva, EDM, and related admissions technologies.
• Ability to troubleshoot system issues, identify root causes, and communicate solutions clearly.
• Excellent organizational skills and ability to establish priorities and manage multiple projects.
• Ability to collaborate effectively with technical and non-technical stakeholders.
• Ability to work independently and demonstrate initiative, sound judgment, decisiveness, and strong interpersonal skills.
• Ability to maintain a professional demeanor and strong customer-service orientation.

Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the city of Savannah. The university’s students select majors from five colleges:

• Business Administration
• Education
• Engineering and Computing
• Media, Arts, and Communication
• Science and Humanities

The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research, quality student-faculty engagement and a nurturing environment., The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Institutional Values

At Savannah State University, five core values shape everything we do:

• Belonging - Building a community where all voices are valued and respected.
• Collaboration - Working together across disciplines and communities for shared success.
• Discovery - Pursuing knowledge, research, and exploration that expand horizons.
• Excellence - Committing to superior achievement in every endeavor.
• Resilience - Rising stronger through challenges with determination and adaptability.

These principles guide our culture, inspire our teams and define the kind of workplace we strive to build one where every individual can thrive, contribute, and grow.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Savannah State University, as determined by Savannah State University, its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.