Executive Director - Content Platform

• Own the enterprise content platform vision, roadmap and prioritization to deliver measurable improvements in publishing speed, reuse, and platform reliability
• Lead end-to-end platform product execution from discovery through delivery, balancing modernization, operational excellence, and new capability rollout
• Build, mentor, and scale a product team of approximately 15-20, establishing clear roles, decision rights, and an effective operating cadence
• Drive the evolution of agentic capabilities, including authoring workflows, templates, component model, content governance, publishing processes, and self-service enablement
• Establish platform standards and reusable delivery patterns (for example, reference implementations, guardrails, integration patterns, and documentation) to accelerate adoption across teams
• Define and manage KPIs that demonstrate platform value (for example, adoption, time-to-publish, reuse, reliability, and internal user satisfaction) and use them to guide investment decisions
• Embed risk, privacy, and security requirements into platform workflows in a way that reduces friction and improves auditability and compliance readiness
• Partner with engineering and operations to strengthen platform resiliency, manage incidents and problem management themes, and improve service health over time
• Influence senior stakeholders across the firm by communicating tradeoffs transparently and aligning priorities to business outcomes

• Formal training or certification on product management concepts and 10+ years applied experience
• Demonstrated experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products used by a diverse set of teams
• Strong expertise across the product development lifecycle, including discovery, value definition, delivery, and ongoing optimization
• Proven ability to lead and coach managers and senior product leaders while building a high-performance culture
• Deep experience with enterprise content management capabilities (workflow, metadata and taxonomy, governance, publishing, and integrations)
• Executive-level communication skills with a track record of influencing decisions across technology and business stakeholders
• Strong analytical and problem-solving skills, including defining success metrics and using data to drive prioritization and outcomes

Preferred qualifications, capabilities, and skills

• Experience leading platform products operating in a federated delivery model across many internal teams
• Experience delivering large modernization or migration programs, including consolidation and deprecation strategies
• Background delivering products in regulated or highly controlled environments with strong governance and auditability expectations
• Recognized expertise in enterprise content platforms and operating models, including adoption strategy and change management
• Experience improving platform self-service through documentation, enablement, and scalable intake processes, Analysis Skills, Cadence, Change Management, Coaching, Communication Skills, Compensation and Benefits, Content Management, Customer Satisfaction, Diversity, Documentation, Establish Priorities, Financial Services, Leadership, Mentoring, Metadata, Metrics, Nonprofit, Performance Metrics, Privacy Controls, Problem Solving Skills, Product Development, Product Lifecycle, Product Management, Risk, Security Infrastructure, Small Business, Taxonomies

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.