As an IT Operations Engineer you take over second- and third-level support for complex technical requests, work closely with first-level support on escalations, and continuously improve our digital processes and IT workflows through automation, scripting and infrastructure as code. You look after and further develop modern cloud environments (e.g. Azure, AWS), manage client devices via MDM (Jamf, Intune), expand monitoring and logging solutions, and help simplify technical onboarding, device provisioning and documentation. You enjoy taking responsibility, working in a structured and solution-oriented way, and helping to shape a modern, automated IT landscape together with our team.

Full-time

Wels or Linz, Upper Austria (2 Days/Week Remote)

Your Tasks

• Provide second- and third-level support for complex technical requests and incidents
• Work closely with first-level support on escalations and solution strategies
• Improve digital processes and IT workflows through automation, scripting and infrastructure as code (e.g. Terraform)
• Operate and further develop modern cloud environments (Azure, AWS or comparable)
• Manage client devices and endpoints via MDM (Jamf, Intune) and optimize provisioning, patch and update processes
• Expand monitoring and logging solutions (e.g. Prometheus, Grafana, ELK) and help simplify onboarding, device rollout and documentation

• Completed IT education (HTL, FH, University) or comparable professional experience
• Motivation to learn and grow in the IT field
• Knowledge of Windows/Linux systems, network technology and cloud technologies
• Knowledge of the Apple environment (macOS, iOS, Apple devices)
• Very good German and English skills
• Service-oriented working style and team player
• Willingness to continue education and flexible working hours

• IT collective agreement (minimum €3,175 gross/month for full-time, 38.5h)
• Actual salary depending on qualifications and experience between €3,300 and €5,500 gross/month (14 salaries)
• Flexible working hours and hybrid working model
• 25 vacation days + time compensation
• Training budget and certifications
• Modern equipment and workplace

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