2nd Line It Support Engineer

• They turn plans into action, keeping us efficient and mission-ready at all times
• We’re looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology
• This is a hands-on technical role - combining escalated user support, deeper infrastructure work, and continuous improvement
• You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow
• You’ll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools
• Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions
• Meet SLAs and communicate clearly with users and stakeholders
• Administer Google Workspace, SSO/IAM, xhfqzwm MFA and support our migration to M365 and Entra ID
• Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines

• Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed

• Manage the full device lifecycle - builds, replacements, RMAs and onboarding/offboarding
• Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations)
• Improve automation, self-service, reporting and monitoring through scripting and tooling
• Champion security best practice across patching, hardening, device compliance, and access controls

Publicado hace 23 horas Full-time JIRA Rma SaaS Access Control Collaboration Tools Requirements Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación. *

• Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms
• Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching
• Comfortable with ITSM/ticketing, change control and documentation
• Familiarity with scripting/automation (PowerShell/Bash) is a plus
• Clear, confident communication skills - translating technical concepts for non-technical users

• Subject-matter expertise in at least one of the following: +

• Microsoft tenant migrations
• Microsoft Intune
• Microsoft Endpoint Configuration Manager
• SharePoint Administration
• JIRA Administration
• API integrations
• AI adoption

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