Software Engineering MTS

The Network Visibility and Telemetry team is responsible for designing, building, and operating a set of systems and services which deliver metrics, telemetry and alerting for data center infrastructure (network, storage, etc). We are part of the Infrastructure Strategy Datacenter Operations organization, which is a dynamic, global team delivering and supporting technology infrastructure to meet the substantial growth needs of the business.

What You’ll Actually Be Doing:

In this role, you will leverage your experience in building and deploying large-scale systems to automate systems services across all types of infrastructure (storage, network, server), enable the collection of infrastructure telemetry, make the infrastructure visible and accessible, and ensure that alerts are generated where action is needed.

• Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow by pushing the boundaries of AI development tools to deliver secure, optimized, and high-quality code.
• Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale.
• Critically evaluate code (Human or AI-generated) for correctness, quality, security, and performance
• Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably.

• At least 4 years of experience with supporting a codebase for distributed services implemented in modern programming languages (e.g. Clojure, Java, JavaScript, Python).
• Experience with automation of systems services and processes.
• Excellent analytical and problem-solving skills
• A long-standing practice of using Source Control (e.g. git) and unit testing
• Experience in publishing and consuming REST APIs
• CI/CD experience with Jenkins
• Knowledge of Linux (RedHat) including configuration, packages, services, daemons, shells, and troubleshooting.
• Experience with configuration automation tools such as Ansible, Puppet, and/or Chef.
• Experience in fast-paced, technical environments experiencing rapid growth and change
• Ability to adapt, to be flexible, and to learn quickly in a dynamic environment
• Excellent organizational skills including ability to prioritize tasks efficiently with high level of attention to detail
• Ability to work under tight deadlines while coordinating several projects at a time and responding to changing business and technical conditions
• A demonstrated, genuine AI-first approach to engineering. Using AI to move faster, build fluency across the stack, and contribute well beyond your core specialty.
• Experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows
• Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready.
• A related technical degree required.

Even Better If You Have:

• Experience with the monitoring and alerting of network infrastructure - routers, switches, load balancers, etc. - in a high-availability, always-on datacenter environment
• Experience with the monitoring and alerting of storage infrastructure - switches, arrays, etc - in a high-availability, always-on data center environment
• Experience with container orchestration systems, i.e., Docker and Kubernetes
• Experience with Terraform, Helm, and Spinnaker.
• Strong Network Engineering Skills: SNMP, BGP, OSPF or ISIS, LAN switching technologies, backbone, load balancers, IPv4/IPv6 addressing and subnetting.
• Experience with application protocols and troubleshooting for the same (i.e., HTTP, HTTPS, TCP/UDP)
• Experience with application databases and document stores, e.g. Elasticsearch, Cassandra
• Experience in writing systems automation in a high level language such as python.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is, $117,200 -

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.