Network Analyst II

• Taking ownership of projects and managing resources to project completion
• Performing a variety of complex systems analysis duties in the development, installation, implementation, and evaluation of local area, wide area, or multi-protocol open data networks
• Analyzing user information system needs; recommending solutions and appropriate technology to meet client needs; and designing systems as appropriate
• Participating in County-wide complex projects as a team member
• Installing, testing, and configuring network hardware and software
• Contacting vendors for components, technical references, and/or services required for network expansion and maintenance
• Producing detailed accurate documentation, diagrams, and procedures
• Participating in after-hours on-call rotations

A few reasons you might love this job:

• Your work will impact the lives, health, and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County
• The team you would work with is full of people passionate about their jobs, constantly innovating, and joyful collaborators
• Professional development funds are available for each employee
• Offices are in the central part of the County
• The County offers a generous benefits package

A few challenges you might face in this job:

• After-hours work might be required during system upgrades or outages.
• Adapting to the frequency and timeliness of the regulatory changes.
• Staff must adapt to new and ever-changing technology
• You may have to work under pressure and need to deliver products in tight timeframes
• Troubleshooting multiple interconnected systems

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise: Applying technical subject matter to the job
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Informing: Proactively obtaining and sharing information
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Teamwork: Collaborating with others to achieve shared goals
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Customer Focus: Attending to the needs and expectations of customers

• Shows initiative, follow-through, and excels at troubleshooting
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands
• Acknowledges and respects cultural and linguistic differences of diverse populations
• Has strong communication skills and demonstrates empathy in handling customer needs and builds a trusting rapport with customers
• Has the ability to learn new applications and systems on the job as required
• Is experienced with virtualization technologies including VMware, HyperV, and NSX
• Has knowledge of routers, firewalls, switches, and related network and security equipment and appliances, Education: Possession of a bachelor’s degree from an accredited college or university with a major in computer science, computer information systems, data base administration, telecommunications management or a closely related field.

AND

Experience: Four (4) years of full-time or its equivalent experience in designing, installing and helping to maintain complex LANs or WANs network acceleration technologies using TCP/IP, UDP and other standard networking protocols using physical layers, bridges, switches, firewall, gateways and routers.

Substitution for Education: (1) Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of four years. (2) Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education:

• CompTIA Net+
• CISSP (Certified Information Systems Security Professional)
• MCITP - Enterprise Administrator/Server Administrator
• MCSE (Microsoft Certified Solutions Expert)
• CCDP (Cisco Certified Design Professional)
• CCNP (Cisco Certified Network Professional)
• CCA (Cisco Certified Architect)
• CCNA (Cisco Certified Network Associate)
• CCIE (Cisco Certified Internetwork Expert)
• JNCIP/E-ENT (Juniper Network Certified Professional/Expert Enterprise Routing and switching)
• CCA-N (Citrix Certified Associate - Networking)
• CCP-N (Citrix Certified Professional - Networking), * Online Multiple-Choice Test: A multiple-choice test will be conducted online to evaluate candidates’ competencies as they relate to the job. These may include but are not limited to Critical Thinking, Delivering Results, Professional and Technical Expertise, Attention to Detail and, Customer Focus. (Weighted 100%). The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment.

Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State’s most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population of more than 1.1 million, Contra Costa County is the ninth most populous county in California.

Contra Costa Health Services includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services.