ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management)

ITAM Solution Design & Implementation

• Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
• Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
• Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
• Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.

Asset & Configuration Management

• Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
• Define data models, asset classes, lifecycle states, and governance standards.
• Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
• Drive asset normalization and software entitlement management activities.

Integration & Automation

• Integrate ServiceNow with:
• SCCM/MECM
• Microsoft Intune
• Active Directory
• Procurement systems (SAP, Oracle, Coupa, etc.)
• Cloud platforms (Azure, AWS)
• Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.

Governance & Compliance

• Define ITAM governance framework, policies, and operational procedures.
• Monitor software compliance and license utilization.
• Support internal and external audits.
• Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.

Stakeholder Management

• Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
• Act as the functional and technical SME for ITAM-related initiatives.
• Conduct workshops, training sessions, and knowledge transfer activities.

• 8+ years of overall IT experience
• 5+ years of hands-on experience in ServiceNow ITAM implementations
• Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management
• Experience working in enterprise-scale ServiceNow environments, * ServiceNow ITAM (HAM Pro, SAM Pro)
• CMDB & CSDM
• Discovery & Service Mapping
• Asset Lifecycle Management
• Software License Management
• ServiceNow Flow Designer & Integration Hub
• REST/SOAP Integrations
• JavaScript & ServiceNow Scripting
• ITIL v4 Processes
• Reporting & Performance Analytics

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• Certified Implementation Specialist - Discovery
• Certified Implementation Specialist - Service Mapping
• ITIL V4 Foundation Certification

Key Deliverables

• ITAM Strategy & Roadmap
• HAM Pro / SAM Pro Implementation
• CMDB and Asset Governance
• License Compliance Management
• Integration Design & Documentation
• Executive Dashboards & KPI Reporting
• Process Documentation and SOPs

Skills Mandatory Skills : ServiceNow CMDB, ServiceNow Integration Hub, ServiceNow ITSM ITAM, HAM, SAM

Skills: Amazon Web Services (AWS), Application Programming Interface (API), Asset Management, Asset Management Software, Automation, Cloud Computing, Configuration Management, Cost Control, Data Modeling, Documentation, External Audit, Finance, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Internal Audit, Inventory Management, JavaScript, Knowledge Transfer, License Management, Licensing Compliance, Maintain Compliance, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Azure, Operations Processes, Oracle, Performance Analysis, Performance Metrics, Purchasing/Procurement, REST (Representational State Transfer), Reconciliation, Reporting Dashboards, Requirements Management, SAP, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Security Infrastructure, ServiceNow, Shipping/Receiving, Software License Management, Software Licenses, Standard Operating Procedures (SOP), System Center Configuration Manager (SCCM), Systems Administration/Management, Training/Teaching