Jr. Network Operations Center Voice Technician

Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware.
• Provides regular monitoring and analysis regarding short and long-range planning for in-house systems.
• Prepares or ensures that appropriate documentation exists, including operational instructions.
• Writes or modifies basic scripts to resolve performance problems and automate administration tasks.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

High School with 3 - 6 years (or commensurate experience), * Clearance Required: Secret

• DoD 8140.01 IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)
• Experience with Cisco Unified Communications Manager (CallManager) and Cisco Unified Border Element (CUBE)

Preferred Skills and Experience

• Experience within a Network Operations Center
• Experience within the Joint Communications Service Element
• Experience with DoW deployed communications
• Experience with DoW NIPR, SIPR, and JWICS Networks
• Have experience working with COMSEC items/materials (i.e. Type 1 encryptors, SKLs, KGs, etc)