Solutions Specialist III

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Under limited supervision, complete client projects by performing tasks as requested by Project Management, System Infrastructure Project Specialists, clients, and vendors.
• Provide hardware, software, and network support to clients by implementing risk mitigation of downtime, retaining/improving security, and striving to reduce the client’s need to contact support for troubleshooting.
• Create or update documentation on new / modified processes for client projects.
• Act as the initial contact for clients that need technical support related to new client projects.
• Assist technicians with technical problems they encounter.
• Respond and work tickets assigned as appropriate, answer calls related to projects, and create new or updated existing tickets.
• Clearly communicate technical solutions in a user-friendly, professional manner, both verbally and written.
• Follow defined procedures and policies to resolve tasks and document changes.
• Escalate or involve senior technicians on sensitive or complex problems.
• Perform related work as required.

Supervisory Responsibility

This position has no supervisory responsibility.

Group Policy Management: Proficient in configuring, managing, and troubleshooting Group Policies to ensure efficient user and computer management, security, and compliance within an organization.

• Active Directory: Strong experience in administering Active Directory, including user and group management, domain services, and directory services for a secure and well-organized network environment.
• Server Management: Skilled in the management, configuration, and troubleshooting of various server environments, ensuring high availability, security, and optimal performance.
• Banking Application and Software Experience: In-depth knowledge of banking applications and software, with experience in managing and maintaining these systems for seamless and secure financial transactions and operations.
• Problem Solving & Analytical Skills: Strong problem-solving and analytical capabilities, able to identify and resolve technical issues with efficiency and precision.
• Initiative: Self-driven with a proactive approach to tasks, consistently taking ownership of responsibilities and identifying areas for improvement.
• Communication Proficiency: Excellent verbal and written communication skills, able to convey technical information clearly and collaborate effectively with team members and clients., * Advanced understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Advanced understanding of principles and theories of network systems and management.
• Advanced understanding of electrical safety procedures.
• At least three years of technical work experience or equivalent education
• At least three relevant technical certifications (e.g., A+. Network+. Security+)

Preferred Education and Experience

• Associate’s (or higher) degree in computer science-related field.
• Four or more years of technical work experience.
• Four or more relevant certifications (e.g., A+, Network+, Security+)

This is a full-time position. Hours of work and days are variable, but typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Week-long on-call rotations may be required and will possibly have an alternate work schedule. Occasional evening and weekend work may be required as job duties demand.