TrakSYS Support Engineer

The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments., · Provide Level 1 / Level 2 Support for TrakSYS MES application.

· Monitor system performance and ensure continuous up time.

· Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.

· Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.

· Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).

· Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.

· Handle incident management and services requests through ticketing tools e.g., ServiceNow.

· Maintain support documentation, change logs, and knowledge base articles.

· Track SLAs, KPIs, and recurring issues for continuous improvement.

· Support scheduled maintenance, upgrades, and deployments.

· Hands on experience on TrakSYS MES (version 12 is a plus).

· Understanding of TrakSYS architecture and core configurations.

· Knowledge of C#/.Net, JavaScript, HTML and CSS.

· Knowledge of SQL Server (queries, stored procedures).

· Knowledge of IIS, Windows Server, and network basics.

· Strong analytical and problem-solving skills.

· Good communication skills.

· These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed.