Systems Analyst

Serving as a key point of contact for incoming IT requests and incidents, working through a ticketing system to keep response times and resolutions on track \n

Setting up, maintaining, and troubleshooting laptops, desktops, and mobile devices (Windows, macOS, iOS, Android) across their full lifecycle, from provisioning to retirement \n

Supporting core business applications including Microsoft 365 and Adobe products \n

Managing printers and print infrastructure, including networked devices and drivers \n

Administering user accounts, permissions, and mailboxes across Microsoft 365 and Active Directory \n

Keeping conference rooms and AV setups running smoothly for both in-person and remote meetings \n

Writing and maintaining internal documentation and knowledge base articles \n

Partnering with the Infrastructure, Security, and Applications teams on projects and rollouts \n

Owning onboarding and offboarding logistics, from account creation to device and access setup \n

Looking for opportunities to bring automation and AI tooling into day-to-day support work to make the team more efficient \n

Bachelor’s degree in Computer Science or a related field (relevant certifications are a plus) \n

3+ years supporting end users, systems, and hardware in a professional environment \n

Solid working knowledge of Active Directory/Entra ID, Microsoft 365 administration, Intune, Exchange Online, and Group Policy \n

Comfortable across Windows, macOS, iOS, and Android environments \n

Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs) for diagnosing connectivity issues \n

Some exposure to endpoint management or remote monitoring tools \n

Strong troubleshooting instincts, good documentation habits, and solid time management \n

A proactive, self-starter mindset with a genuine interest in improving how things run \n

A service-first attitude, patient and clear with end users at every skill level \n, * Experience with scripting or automation (PowerShell, Power Automate, or similar) \n

Background implementing security controls like MFA, Conditional Access, or Group Policy hardening \n

Experience managing device policies through an MDM platform like Intune \n

Familiarity with Jira or similar tools for tracking your own workload and reporting progress