Telecoms & Network Support Engineer

Join our Digital Services team as a Telecoms & Network Support Engineer, where you’ll play a key role in supporting and maintaining the Trust’s telecommunications and network infrastructure, hardware and systems. This includes IP-based telephony and legacy infrastructure, network hardware, and associated technologies, ensuring they remain reliable, secure, and available in line with Service Level Agreements (SLAs).

Working alongside colleagues in both the Voice and Network teams, you’ll contribute to the smooth operation of critical systems that underpin day-to-day business activities. Collaboration is central to the role, as you’ll work closely with wider Digital Services teams to deliver a high-quality, responsive service to users across the organisation.

This is a hands-on technical role that includes cross-site travel and may require participation in an on-call rota, providing out-of-hours support when required. You’ll report to the Head of Data and Voice Services and may also receive direction from Voice, Network, and Digital Services management teams.

This is an excellent opportunity for someone looking to develop their skills in a supportive environment while contributing to essential IT services., * Provide operational support for the Trust’s telecommunications and network infrastructure, including IP-based telephony, network hardware, and associated systems.

• Take a proactive role in the configuration, maintenance, and optimisation of voice and network services.
• Investigate, diagnose, and resolve complex incidents and faults within agreed Service Level Agreements.
• Monitor system performance and capacity, proactively identifying risks and taking remedial action to prevent service disruption.
• Support and contribute to infrastructure projects, including system upgrades, migrations, and new implementations.
• Work collaboratively with Voice, Network, and wider Digital Services teams, as well as third-party suppliers.
• Produce and maintain detailed technical documentation, including system configurations, procedures, and support guides, ensuring knowledge transfer across the team.
• Ensure compliance with Trust policies, industry standards, and security requirements, including data protection and cyber security best practices.
• Support business continuity and disaster recovery arrangements for telecommunications and network services.
• Deliver excellent customer service, communicating effectively with stakeholders at all levels, including clinical and non-clinical staff.
• Provide out-of-hours support for planned work and critical incident response
• Take ownership of allocated tasks and workstreams, demonstrating initiative and accountability in delivering high-quality outcomes.

• Educated to Degree level in IT/telecoms or network related subject, or with relevant telecoms/network support experience.
• Possess, or working towards a relevant technical professional telecoms/IT qualification e.g CTNS, CTA, CCNA., * Good working knowledge of legacy and VOIP telecoms systems and relevant experience in a telecoms support role.
• Working knowledge of network protocols including TCP/IP (wired and wireless), DNS, DHCP, QOS, preferably with experience of configuring and deployment of Cisco wired and wireless and VOIP networks.
• Proficient in troubleshooting complex telecoms/network issues within legacy and emerging ICT infrastructures, * Working knowledge and understanding of NHS organisations and structures and systems as well as national polices/ strategies for the NHS, * Effective communicator, both verbal and written with the ability to convey complex information and ideas in an understandable manner to colleagues and suppliers.
• Good presentation skills and able to present information to large audiences who in many cases are not experts in the field.
• Ability to analyse and interpret information and make decisions where guidance/ advice is not clear cut - when making decisions use the best technology to support situations.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.