L3 Support Engineer

An L3 support engineer is the most senior engineer in the daily support activities of the service that Atos provides to its customer.

The L3 support engineer manages the private cloud to our customer’s needs.

The L3 engineering team is responsible for:

• Supporting the L1/L2 ServiceDesk
• Incident, standard change & problem handling on L3 level
• Prepare, and execute non-standard changes requested by the customer. (creating runbooks, joining CAB’s and executing the changes)
• Execute production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles)
• Manage LCM within their scope. (new releases of software/firmware/patches etc)

• Must live in The Netherlands
• Must speak/write/read Fluent Dutch
• Can be asked to work on premises fulltime (after Covid restrictions have been released)

The soft skills must haves:

• 2 years of experience working as a L3 engineer in similar environments (Large Dell/Vmware private cloud with HA and DR)
• Team player, but can also work alone
• Good communication skills towards team and customer.
• High level of analytical thinking is a must for problem solving in our complex environment
• No 9 to 5 mentality: changes with customer impact are usually done outside office hours
• Can create, read and adjust documentation.
• Takes a leading and visible role in the development and promotion of the technical specialism

Nice to have soft skills:

• Experience working in DevOps team
• Experience in working in Agile / scrum product teams.

Hard skills must haves:

• VCP certified (Vsphere 6.x and/or Vsphere 7.x)
• 2 Experience with working in a large VMware cloud. (over 10 Vcenters) and more than 500 physical servers.
• Experience with VSAN
• Experience with VSAN ready nodes, VXrails
• Knowledge of services like IaaS, PaaS and their differences
• Knowledge of either windows server or Linux Redhat.

Hard skills pre or willing to learn:

• VCAP certified
• vRealize Automation and Orchestration suite (vRa/vRO-7 and/or 8)
• NSX-V or NSX-T
• Ansible tower
• Experience working with Confluence, Gitlab
• Experience with VXBlock
• Dell Openmanage
• Vmware Vrops and loginsight

• Competitive base salary
• 8% holiday allowance
• Performance-based bonus (role & level dependent)
• Pension scheme with employer contribution
• 27 vacation days (full-time)
• Option to buy or sell vacation days
• Mobility budget
• Travel allowance (public transport or kilometer reimbursement)
• Bicycle plan (tax-friendly)
• Hybrid working model
• Laptop and mobile phone
• Training and certification budget
• Access to Atos learning platforms
• Internal career and mobility opportunities

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space., Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.