COMPUTER TECHNICIAN

This position provides technical support to employees and maintains IT resources across all First Western Bank and Trust locations. The Computer Technician identifies and resolves hardware, software, and network issues while helping protect the security, availability, and integrity of the Bank’s systems and data., * Diagnose and troubleshoot desktops, laptops, telephony, printers, networks and other hardware devices

• Assist in the setup and maintenance of remote access, antivirus and other IT related programs
• Configure, install, and deploy new workstations and related peripherals
• Monitor and manage IT service tickets and support calls; document reported problems, troubleshooting steps, actions taken, and final resolutions
• Maintain a knowledge base of issues and resolution items
• Process employee network access requests for new hires, transfers, role changes, and terminations in accordance with approved access-management procedures
• Assist with network security measures to protect data, software and hardware
• Monitor identified system vulnerabilities and assist with remediation, patching, documentation, and follow-up in accordance with Bank policies and established procedures

• Associate’s degree in a computer-related or business-related field, or an equivalent combination of education, training, and relevant experience
• Two years’ computer or technical support experience preferred

• Knowledge of computer hardware and software applications and operating systems

• Knowledge of Microsoft 365 productivity applications, Active Directory, Windows, iOS, and Android
• Knowledge of computer maintenance, software support, and basic network design and troubleshooting

Computer Technician Competencies:

• Communication - excellent written and verbal communication skills to clearly convey information to diverse audiences.
• Detail Oriented - able to complete assigned work thoroughly and accurately.
• Interpersonal Skills - can communicate and interact with others in a way that promotes mutual respect and trust.
• Problem-Solving - skilled in identifying and resolving complex problems using analytical and critical thinking skills.
• Research - able to locate and gather accurate information from various credible sources.
• Resilience - able to bounce back from difficult situations and maintain a positive attitude and performance.
• Teamwork - proven ability to work collaboratively in a team environment to achieve common goals.
• Technical Expertise - demonstrates working knowledge of desktop and mobile operating systems, hardware, software, networks, security practices, and troubleshooting methods relevant to the position.
• Time Management - highly organized and efficient, with a proven ability to manage multiple projects and meet deadlines.
• Willingness to Learn - open to new ideas, seeks opportunities to expand knowledge and skills, actively participates in training programs, and seeks feedback to enhance performance.
• Technology - proficient in Microsoft 365 applications, Windows operating systems, mobile devices, and other technology platforms used by the Bank.

The pay range for this position is $40,300 to $67,200 annually. Pay is based on several factors which vary according to position. Factors may include: educational and professional background, work experience, and overall qualifications. First Western Bank & Trust cares about and invests in our employees. We offer eligible employees and their dependents comprehensive health benefits and programs, which may include insurance for medical, vision, dental, and more, to help you take care of yourself and your family. Other benefits for eligible employees include 401k with company match, company contribution to Health Savings Account, banking benefits, short-term disability, life and long-term disability, bonding leave, holidays, sick leave, and vacation.

The bank was founded in 1964 and CREDIT is due to Jack Hoeven for our Founding Principles and Core Values that remain true today: we are proud to give back to and invest in the Communities we serve; we treat each other and our customers with Respect and worth; we set high standards in Excellence for what we do; we are Dedicated to our customers; we act with Integrity and keep our word; and we maintain a culture of honesty, safety, mutual respect, and Trust.