Knowledge Operations Specialist

OverviewIn this role you will safeguard and improve data quality across Zurich’s global operations, supporting the Knowledge Operations team in a multinational insurance context.You will collaborate with stakeholders worldwide to ensure accurate data for decision-making and drive efficiency through data-driven improvement initiatives.You’ll gain exposure to end-to-end data flows, systems dependencies, and transformation projects that scale operations.This is a hands-on position that values curiosity, precision, and cross-country teamwork.Compensaciones / Beneficiosflexible working modelhome office setup allowancetraining programs (languages)health insurancelife and accident insuranceretirement planResponsabilidadesSupport collection, review, and completion of General and Wording Capabilities data across Zurich’s global networkReview data for completeness, consistency, and accuracy; maintain audit trailsFoster collaboration with stakeholders across countries and central functionsEngage with countries, underwriting, and project teams to finalize technical content and ensure alignment with standardsSupport launch of new propositions by maintaining reference systems reflecting updated global wordingMaintain internal guidelines and standard operating procedures aligned with data management processesContribute to transformation and continuous improvement initiatives by identifying issues and supporting efficiency and quality improvementsRequisitos principales1-2 years of experience in insurance, operations, data management, business administration, finance, or a related fieldBachelor’s degree in a related fieldInterest in structured data and data quality across systems and processesAdvanced knowledge of Microsoft Excel; PowerPoint; familiarity with Power BI is a plusExposure to VBA for Excel, SQL, Python, and Qlik is an assetCuriosity about end-to-end data flows and dependencies; impact on downstream reporting and decisionsExposure to process improvement, digital transformation, reporting, automation, or related projects is a plusFluency in English and Spanish; other languages are a plusTeamwork across multinational teams; strong written and verbal communicationCuriosity and analytical mindsetMeticulous attention to detailStrong problem-solving with ability to break down complex issuesMicrosoft ExcelPowerPointPower BI

improvementsRequisitos principales1-2 years of experience in insurance, operations, data management, business administration, finance, or a related fieldBachelor’s degree in a related fieldInterest in structured data and data quality across systems and processesAdvanced knowledge of Microsoft Excel; PowerPoint; familiarity with Power BI is a plusExposure to VBA for Excel, SQL, Python, and Qlik is an assetCuriosity about end-to-end data flows and dependencies; impact on downstream reporting and decisionsExposure to process improvement, digital transformation, reporting, automation, or related projects is a plusFluency in English and Spanish; other languages are a plusTeamwork across multinational teams; strong written and verbal communicationCuriosity and analytical mindsetMeticulous attention to detailStrong problem-solving with ability to break down complex issuesMicrosoft ExcelPowerPointPower BI