Senior Help Desk Analyst

Ensure the timely and effective deployment of Windows updates to corporate workstations. Work with users to ensure hardware and applications on desktops meet their business needs. Work within a small dynamic team and adjust to changing requirements or responsibilities easily and effectively. Respond to help desk requests and other technical problems to ensure that the day-to-day workflow of the Company is uninterrupted.

Responsibility The position involves dealing with computer and data security on a daily basis. The organization recognizes its vulnerability to the danger of data corruption or illegal access to our systems. For this reason, this individual must be of high caliber, honest and conscientious.

• Test and install Windows desktop updates.
• Install, configure, maintain, and administer desktops, laptops, printers, and mobile phones.
• Perform routine tasks within the IS Operations group such as backups, documentation, disaster recovery testing, production releases, system maintenance and integrated troubleshooting throughout the environment.
• Work effectively with the business users and the Information Services team members.
• Set and meet project schedules.
• Ensure desktop efficiency, integrity and security.

• University or Technical Trade School degree in a related curriculum.
• Minimum of five years of Windows Desktop Administration experience.

Success in the position will build on the following skills and personal strengths:

• Microsoft Windows Desktop Operating Systems on physical hardware or VDI
• Microsoft Office Application Suite (Outlook, Excel, Word, PowerPoint)
• Adobe Acrobat
• Trellix End Point Security
• Citrix Workspace App
• Microsoft Configuration Manager/Windows Server Update Services
• Microsoft Intune
• Strong interpersonal and communication skills.
• Ability to solve problems quickly and effectively.
• Ability to set and meet reasonable project deadlines.

Estimated Min Rate: $50.00 Estimated Max Rate: $55.00

What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities