Computer Operations Representative II

Monitors all computer systems to ensure hardware and software are performing as they should., Maintains daily schedule processing. Has basic understanding of jobs and processes within.

Troubleshoots problems with user devices. Prints system reports. Performs restores when necessary. Pulls ACH files from FED.

Performs system/disk reorg’s. Ability to run and execute month-end processing.

Creates, maintains, and updates Symitar jobs and schedules

Opens and distributes mail, answers incoming calls, takes messages, and directs calls appropriately, conducts routine back-ups of systems monitored, maintains all department hardware, assists in the training of other operators on new and current process, and communicates with vendors., Prepare brief correspondence and reports and make presentations to groups outside immediate work area., This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management. All positions, including those that are hybrid and remote, require employees to reside within Wescom’s service area in California. Wescom Credit Union is an Equal Opportunity Employer (Male/Female/Veteran/Disability/Gender Identity/Sexual Orientation)

High School education and three to five years experience in related field required.

OTHER SKILLS AND ABILITIES:

Ability to navigate through Symitar operating system, support Symitar’s software, create reports, modify batch jobs in Symitar, use Windows 9x, NT and 2000, MS Office, and demonstrate excellent communication skills, both written and oral.

COMPUTER SKILLS:

Proficient in Microsoft applications (Word, Excel, Outlook).

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percent and to draw and interpret bar graphs.

We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.

Salary Grade: 155N

Salary Pay Range for This Position: $29.26 - $42.47