Service Desk Specialist

• Serve as the first point of contact for technical support requests via phone, email, chat, and the Service Desk portal
• Troubleshoot and resolve hardware, software, and user access issues
• Escalate issues requiring advanced technical support to the appropriate IT teams
• Track, update, and resolve incidents and service requests through the ticketing system
• Follow up with users to ensure complete resolution and satisfaction
• Maintain accurate documentation of issues, resolutions, and support activities
• Create and update knowledge base articles and support documentation
• Support employee onboarding and offboarding, including hardware and software setup
• Assist with continuous improvement initiatives and special IT projects
• Provide occasional support at Lakeside Foods facilities as needed

• High school diploma or equivalent required
• Associate degree in a computer-related field preferred
• Experience in a service desk, help desk, technical support, or customer support role preferred
• Basic knowledge of Windows operating systems and Microsoft Office applications
• Basic networking knowledge
• ITIL certification is a plus

Skills & Abilities

• Strong customer service and communication skills
• Ability to troubleshoot and solve technical problems efficiently
• Strong organizational and time-management skills
• Ability to communicate effectively with users of varying technical skill levels
• Self-motivated with a strong work ethic
• Strong attention to detail and follow-through
• Ability to prioritize multiple tasks in a fast-paced environment
• Professional, team-oriented approach to supporting users

Additional Requirements

• Ability to lift up to 50 pounds
• Ability to travel up to 10% to support company operations

• Competitive pay based on experience
• Affordable, market-leading medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid vacation and personal time
• Paid training and professional development opportunities
• Exposure to a wide range of technologies and systems
• Growth opportunities within a stable, family-owned company

At Lakeside Foods and our family of companies, we’re committed to providing wholesome foods to enrich people’s lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and growth. We are committed to an inclusive and respectful environment that promotes a healthy work-life balance, and there’s a seat at the table for you., Founded in 1887, Lakeside Foods is a family-owned company with a long history of quality, integrity, and innovation. We invest in our people and provide opportunities to grow while making a meaningful impact across our operations and communities.