Infrastructure Operations Specialist

• Support and maintain global infrastructure services (Operating Systems, Virtualization, Storage, Backup, and Patching) within a transversal team.
• Manage operations and Level 2 & Level 3 troubleshooting and maintenance for infrastructure and security issues.
• Apply security best practices, including system hardening, configuration management, vulnerability mitigation, and security enforcement.
• Implement scripting and automation techniques to standardize, optimize, and control environments.
• Ensure infrastructure reliability and availability through active monitoring, alerting, and service management.
• Oversee and manage relationships with suppliers, vendors, and external service providers during major global infrastructure rollouts (Identity, Data Center, and Network programs).
• Collaborate across teams and regions, partnering with Application, Security, Cloud, and Citrix engineering teams.
• Propose and implement new processes and operational methods using ITIL, Agile, and DevOps methodologies.

• Professional Certifications: Microsoft (e.g., MCSA Windows Server), VMware, Linux, Security certifications, or equivalent.
• Alternative Virtualization Technologies: Nutanix or Proxmox.
• Cloud Platforms: Experience with Azure or AWS environments.
• Experience: 5+ years of experience as an Infrastructure Engineer in corporate environments.
• Education: Degree in Telecommunications, Computer Science, Systems Engineering, or equivalent practical experience.
• Core Technical Skills:
• Virtualization: VMware or Hyper-V.
• Operating Systems: Windows Server and Linux administration.
• Storage: Basic to advanced storage infrastructure management.
• Security & Tooling: Security best practices, system hardening, and tools such as Qualys.
• Scripting & Automation: Powershell, Bash, or Ansible.
• Monitoring: Hands-on experience with reliability monitoring and alerting tools (e.g., PRTG, Nagios).
• Patching & Maintenance: Familiarity with tools like ManageEngine or WSUS.
• Methodologies & Governance: Strong knowledge of IT Infrastructure Service Management, ITIL, Agile, and IT Security policies/regulations.
• Soft Skills & Languages:
• Fluent in English (written and verbal communication).
• Strong problem-solving, analytical skills, and expert technical judgment.
• Proactive, collaborative, and capable of working effectively across regional and global teams.

Requisitos valorables

• bProfessional Certifications: Microsoft (e.g., MCSA Windows Server), VMware, Linux, Security certifications, or equivalent.
• Alternative Virtualization Technologies: Nutanix or Proxmox.
• Cloud Platforms: Experience with Azure or AWS environments.

Idiomas

English is a must