IT Support Engineer

Our team comprises individuals who excel in their specialism, working collaboratively with colleagues, customers and stakeholders to deliver real impact. We are ambitious in our outlook and make the most of leading-edge technology to drive meaningful results.

We offer genuine career development - engineers with us have progressed to Team Leader level, and we are committed to giving the right person the tools, exposure and support to get there.

The Opportunity

This is a genuine step-up role for an IT Support Engineer who is technically grounded, hungry to grow and ready to take on more responsibility. You will work across a modern, varied technology stack including M365, Cisco Meraki, Fortinet, Datto/Kaseya, Wi-Fi, SDWAN and Cyber Security - technologies that are highly marketable and will meaningfully strengthen your career profile.

If you have a passion for IT, an inquisitive mind and the ambition to keep pushing forward, we want to hear from you., * Provide technical support for computer networking and windows operating systems, ensuring optimal performance and security.

• Implement and manage secure network based firewalls and VPN solutions to enhance network security and connectivity.
• Troubleshoot and resolve network issues, including firewall and WAN configurations.
• Collaborate with team members to maintain cloud infrastructure and support IT operations.
• Document processes and communicate effectively with stakeholders to ensure seamless IT support.

What we offer

• Hybrid working - 1 day in our North London office, 4 days remote
• Salary up to £38,000
• Exposure to leading technologies including Cisco Meraki, Fortinet, SDWAN and Cyber Security
• Structured career development with a proven path to Team Leader
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Flexitime
• Free or subsidised travel
• Free parking
• Sick pay
• Company events

Do you have experience in Technical support?, * Current CCNA or equivalent certification

• A minimum of 3 years working in an intensive technical support role
• Experience of working on a service desk
• Strong understanding of networking principles
• Strong understanding of operating systems including Microsoft and Linux
• Highly organised with the ability to take project ownership to a high standard
• Excellent written and verbal communication skills
• Able to use initiative and stay focused on results
• Ambitious to grow, learn new skills and gain further qualifications, * IT support: 3 years (required)

Licence/Certification:

• CCNA or equivalent certification (required)

Pulled from the full job description

• Flexitime
• Referral programme
• Employee mentoring programme
• Free or subsidised travel
• Sick pay
• Free parking
• Company pension, * Company events
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Flexitime
• Free parking
• Referral programme
• Sick pay
• Work from home

We are an established IT services company with a strong pedigree in the hospitality sector, known for delivering exceptional, forward-thinking solutions to our customers. We hold ISO27001 and Cyber Essentials Plus certifications, reflecting the seriousness with which we approach security and service quality.