Systems Administrator III

• Install, maintain and repair a variety of personal computers, peripheral devices, servers and networking equipment
• Install and maintain software applications on various Linux and Windows-based operating systems
• Provide routine hardware and software support for users
• Provide user training
• Perform routine diagnosis on failed equipment and software applications
• Perform repairs or coordinate repair work with other internal and external teams
• Maintain reports and logs, including equipment inventory
• Create and maintain user-facing technical documentation and reference materials on a variety of topics
• Monitor and respond to user support tickets
• Coordinate with developers for current and future software needs
• Coordinate with ISSM
• Manage user accounts

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

• Typically requires a bachelor’s degree in information technology or a related discipline and six or more years of progressive professional systems administration experience in an information technology department. May substitute equivalent working experience in the field in lieu of education.
• Demonstrated working knowledge of current personal computer technologies including peripheral devices, workstations, laptops and servers.
• Demonstrated working knowledge of Linux and Windows operating systems.
• Basic understanding of mail servers, Active Directory, network switches and related infrastructure. Working knowledge of DHCP, DNS and VLAN’s.
• Powershell and/or Bash scripting experience.
• Basic understanding of security requirements and controls, including STIGs.
• Security+ Certification, or ability to obtain certification within 30 days.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with internal and external stakeholders with a wide range of technical skills.
• Excellent troubleshooting skills. Ability to diagnose and resolve routine technical issues, and investigate more complex issues as part of a team.
• Ability to work independently or in a team environment.
• Ability to work extended hours occasionally to support off-hours support and maintenance tasks.

PREFERRED SKILLS AND EXPERIENCE:

• Experience with Configuration Management tools (Puppet, SaltStack, Ansible)
• Experience with CVE remediation (Nessus)
• Experience with Firewall rules and policies (Fortinet, Palo Alto)
• Experience with Virtualization (LXD, VMware, Hyper-V, Proxmox)