Help Desk Technician

Duration: Initial contract through end of the year with strong likelihood to extend or convert Full-Time

Supporting Technologies:

• Windows environment (some of team uses Mac); M365 & Google
• Mobile device management - Intune
• Networking - ISP modems, SonicWall firewalls, PoE switches, wireless access points
• Remote support - Dameware and RDP
• Active Directory and MFA
• Zebra scanners/tablets, thin clients, and security camera systems

• Previous hands-on IT support experience; corporate/service desk experience is ideal but strong hands-on experience from Geek Squad, Micro Center, or a technical internship could also work
• Solid understanding of basic networking concepts
• Must understand ping tests, traceroute, IP configuration, and basic connectivity troubleshooting
• Comfortable troubleshooting ISP and store-network connectivity issues
• Experience supporting wireless access points, firewalls, printers, and other network-connected devices
• Comfortable navigating firewall and wireless access point configurations
• Basic Windows and Active Directory support experience
• Does not need deep systems administration or Entra experience; role is more heavily focused on end-user and store/network support
• Strong communication skills