Principal, Change Management/AI Enablement

We are unable to sponsor as this is a permanent full-time role

Hybrid, 3 days onsite, 2 days remote

A financial firm is looking for Principal AI Enablement/Change Management. This role will focus on change management and driving initiatives across the whole company for post AI implementations.

Responsibilities:

• Own and evolve enterprise AI literacy program, ensuring role-appropriate AI training reaches all users of AI at the company on hire and at least annually thereafter, consistent with the Artificial Intelligence Policy.
• Lead the workforce transformation agenda associated with AI adoption, partnering with business functions to redesign roles as AI is embedded into how work gets done.
• Design and drive change management programs for individual AI use cases as they move from production into broad adoption, working in coordination with the AI Solutions Leads who own use case delivery.
• Identify and address adoption friction, resistance, and AI literacy gaps at the enterprise level before they surface as recurring, use-case-level failures.
• Develop and track adoption metrics (e.g., embedded/recurrent AI use by role and function) and report progress against company AI Strategy adoption targets.
• Partner with AI Portfolio & Transformation (AIPT) to align enablement and change activities with the AI roadmap and the pace of the use case pipeline reaching production.
• Build change management playbooks and communication materials that can be reused across use cases and business functions.
• Serve as a point of connection between the business, AIPT, and AIRE on questions of adoption readiness and organizational impact.

• Bachelor’s degree in a relevant field, or equivalent experience.
• 10 or more years of experience in change management, organizational transformation, learning & development, or a related discipline.
• Prior experience supporting an enterprise technology rollout (AI, automation, or major systems implementation) strongly preferred.
• Demonstrated experience leading organizational change management programs, ideally tied to technology adoption or digital transformation.
• Working knowledge of AI/GenAI tools and their practical use in a corporate environment; ability to speak credibly to both business and technical audiences about adoption.
• Experience designing and delivering enterprise training or literacy programs.
• Proficiency in developing adoption metrics, reporting frameworks, and executive-level status communication.
• Strong facilitation skills; ability to run workshops and working sessions across business and technology stakeholders.
• Working knowledge of AI/GenAI tools and their practical use in a corporate environment; ability to speak credibly to both business and technical audiences about adoption.