IT Engineer

• We are seeking a senior level IT Engineer 3 to join our growing technology operations team
• This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees
• Manage employee onboarding and offboarding from an IT perspective - account setup, hardware configuration, and access provisioning
• Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals
• Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences
• Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.)
• Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues
• Maintain and document IT processes, inventory records, and access control logs in line with company standards
• Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance
• Support office technology operations, including network troubleshooting, printer setup, and AV maintenance
• Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed
• Contribute to continuous improvement projects such as process automation and IT system enhancements

The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiencesComfortable working independently and collaboratively across global teamsBachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)Detail-oriented with strong documentation habitsAbility to prioritize tasks and manage multiple support requests simultaneouslyPreferred) Experience in retail, e-commerce, or technology industriesPrior experience in a corporate or fast-paced startup environment supporting distributed teamsStrong customer service orientation with effective communication skills4-8 years of IT support experienceExcellent problem-solving and troubleshooting abilitiesStrong understanding of macOS and Windows operating systemsProficiency with Google Workspace, Okta, and Slack administrationExperience supporting video conferencing systems such as Zoom and Google MeetFamiliarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, FreshService)Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows)Experience with directory and identity management platforms, especially JumpCloudBasic understanding of networking concepts - Wi-Fi troubleshooting, VPN, switches, and firewallsAwareness of data security and compliance standards (e.g., SOC2, ISO 27001)

The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiencesComfortable working independently and collaboratively across global teamsBachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)Detail-oriented with strong documentation habitsAbility to prioritize tasks and manage multiple support requests simultaneouslyPreferred) Experience in retail, e-commerce, or technology industriesPrior experience in a corporate or fast-paced startup environment supporting distributed teamsStrong customer service orientation with effective communication skills4-8 years of IT support experienceExcellent problem-solving and troubleshooting abilitiesStrong understanding of macOS and Windows operating systemsProficiency with Google Workspace, Okta, and Slack administrationExperience supporting video conferencing systems such as Zoom and Google MeetFamiliarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, FreshService)Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows)Experience with directory and identity management platforms, especially JumpCloudBasic understanding of networking concepts - Wi-Fi troubleshooting, VPN, switches, and firewallsAwareness of data security and compliance standards (e.g., SOC2, ISO 27001)