Senior UX Designer

MetLife is seeking a Senior UX Designer to create intuitive, scalable, accessible, and customer-centered B2B digital experiences. This role partners with Product, Engineering, Research, and Business teams to design solutions that balance customer needs, business goals, and technical requirements., * Design end-to-end user experiences from discovery through production-ready designs.

• Create information architecture, user flows, wireframes, prototypes, and high-fidelity designs.
• Design scalable solutions for dashboards, forms, navigation, tables, and data visualizations.
• Validate designs through research, usability testing, analytics, and customer feedback.
• Contribute to and evolve the MetLife Design System.
• Partner with Engineering to ensure high-quality implementation and conduct design QA.
• Apply accessibility and inclusive design best practices to meet WCAG standards.
• Identify edge cases, error states, and alternative user scenarios.
• Leverage AI-powered tools to accelerate research, ideation, prototyping, and documentation.
• Collaborate across Product, Engineering, Research, and Business teams to build alignment and drive solutions.

• 5 years of experience designing responsive web applications.
• Experience designing and shipping B2B digital products.
• Strong skills in user research, journey mapping, information architecture, wireframing, prototyping, interaction design, and usability testing.
• Experience designing dashboards, workflows, forms, and data-rich experiences.
• Experience designing accessible digital products and applying WCAG standards.
• Experience working within established design systems.
• Advanced proficiency with Figma.
• Experience using AI-powered tools (e.g., Microsoft Copilot, Figma AI) to enhance UX and UI workflows.
• Understanding of AI-assisted experiences and responsible AI principles.
• Strong communication, collaboration, and stakeholder management skills.
• Experience working in Agile environments and applying Lean UX practices.
• Ability to manage ambiguity, competing priorities, and work independently.

Preferred Qualifications

• Experience designing within a large enterprise environment.
• Experience building or managing design systems.
• Service Design experience.
• Experience designing AI-powered products, copilots, or conversational experiences.
• Front-end development experience with HTML, CSS, and JavaScript.

Contract to the end of the year, potential to extend

*Portfolios are required for all submissions

Top Skills

• B2B design experience, designing complex, data heavy systems
• Strong Figma skills